Pilgrim Auto Parts NAPA
-
7565 Michigan Rd
Plymouth, Indiana 46563 - 574-936-7000
Hours
Chamber Rating
-
Norma Wakefield
Asked questions. Did not get any offer of assistance from the man behind the counter.
Nov 24th, 2023 -
H K
Great place for parts and the people are always on spot to help get what you need or, are looking for. A nationally known parts store.
Oct 16th, 2023 -
Weston Swanson
This is the most difficult place to work with. If you purchase something online or at another Napa store they cannot help you. The employees are rude and their deals are not that great. This store shows its age with their processes and I dont understand how they can compete with the other big box stores. Edit: The employees were rude at the store, and I was told I could not do my return without a manager. The manager was out making a delivery. Why would you not send a cashier to make a delivery but your manager if the employees are not empowered to fully help a customer? I was then given a hard time from the rude associate who was refusing to give me a core refund back due to the part being defective. She was not professional and combative towards me the whole time I was in your store. Then when the manager finally returned. He helped someone else with a purchase and made me wait in line yet again. As for the phone calls I am glad they are recorded so you can hear the unhelpful mess your company creates during returns and exchanges. Thank you for your reply it further iterates that the owner is just as unhelpful as the employees at this location. I will gladly not return to this store or any Napa for that matter. Have a good day sir/maam.
Mar 18th, 2023 -
Ron Tunis
Bought a defective part and they refuse to replace the part. They did not mention anything about a warrenty or offered any kit to go along with the part. Horrible business practice and reported to HQ.
Dec 28th, 2022 -
Dennis Zeisig
Dec 26th, 2022
About
Pilgrim Auto Parts NAPA
NAPA Know How. Serving you better during these challenging times. Get quality parts fast and safely with CURBSIDE PICKUP. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts distribution system. Today, 91% of do-it-yourself customers recognize the NAPA brand name.
Products
- Batteries
- Brakes
- Oil Fluids & Chemicals
- Starting & Charging
- Tools & Equipment
- Shocks & Struts
- Belts & Hoses
- Heating & Cooling
- Exhaust Systems
- Engine Parts
- ATV
- Exhaust Pipes
- Hydraulic Hoses
- Marine
Languages
- English
- Spanish
Specialities
- ATV
- Auto Parts
- Exhaust Pipes
- Exterior Accessories
- Farm & Agriculture
- Heavy Duty
- Hydraulic Hoses
- Interior Accessories
- Lawn & Garden
- Marine
- Recreational Vehicles
Vidoes
Payment Methods
- AMERICANEXPRESS
- CASH
- CHECK
- DISCOVER
- MASTERCARD
- PAYPAL
- VISA
Questions & Answers
Q What is the phone number for Pilgrim Auto Parts NAPA?
A The phone number for Pilgrim Auto Parts NAPA is: 574-936-7000.
Q Where is Pilgrim Auto Parts NAPA located?
A Pilgrim Auto Parts NAPA is located at 7565 Michigan Rd, Plymouth, Indiana 46563
Q What is the internet address for Pilgrim Auto Parts NAPA?
A The website (URL) for Pilgrim Auto Parts NAPA is: https://www.napaonline.com/napa/en/in/plymouth/store/27219
Q How big is Pilgrim Auto Parts NAPA?
A Pilgrim Auto Parts NAPA employs approximately 20+ people.
Q What days are Pilgrim Auto Parts NAPA open?
A Pilgrim Auto Parts NAPA is open:
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Closed
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Q How is Pilgrim Auto Parts NAPA rated?
A Pilgrim Auto Parts NAPA has a 4.2 Star Rating from 31 reviewers.
Hours
Ratings and Reviews
Pilgrim Auto Parts NAPA
Overall Rating
Overall Rating
( 31 Reviews )Norma Wakefield on Google
Asked questions. Did not get any offer of assistance from the man behind the counter.
H K on Google
Great place for parts and the people are always on spot to help get what you need or, are looking for. A nationally known parts store.
Weston Swanson on Google
This is the most difficult place to work with. If you purchase something online or at another Napa store they cannot help you. The employees are rude and their deals are not that great. This store shows its age with their processes and I dont understand how they can compete with the other big box stores.
Edit: The employees were rude at the store, and I was told I could not do my return without a manager. The manager was out making a delivery. Why would you not send a cashier to make a delivery but your manager if the employees are not empowered to fully help a customer? I was then given a hard time from the rude associate who was refusing to give me a core refund back due to the part being defective. She was not professional and combative towards me the whole time I was in your store. Then when the manager finally returned. He helped someone else with a purchase and made me wait in line yet again.
As for the phone calls I am glad they are recorded so you can hear the unhelpful mess your company creates during returns and exchanges. Thank you for your reply it further iterates that the owner is just as unhelpful as the employees at this location. I will gladly not return to this store or any Napa for that matter. Have a good day sir/maam.
Ron Tunis on Google
Bought a defective part and they refuse to replace the part. They did not mention anything about a warrenty or offered any kit to go along with the part. Horrible business practice and reported to HQ.
Dennis Zeisig on Google
Overall Rating
Overall Rating
( 31 Reviews )Write a Review
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