Backyard Staycations

chuck frazier _{on Google}

Aug 21st, 2022

**BUYER BEWARE**
my wife went into BACKYARD STAYCATIONS and spoke to the same sales rep that I had previously spoke with about a pool vacuum. When I had went in I explained very clearly that we had algae in our pool and no other debri! We have zero trees no grass nothing around our pool and rarely get anything in the pool. What happened was we were gone on vacation for nearly 2 weeks and when we returned we had algae in the pool from the amount of rain/heat and lack of chlorine. Fast forward my wife was told that we needed the dolphin vacuum which is $600 and that it would clear our pool of the algae. She bought it brought it home we put it in the pool let it do its thing for hours and it clearly did NOTHING but stir the algae! Algae is to fine to be trapped in the filter and now speaking with the Manager or owner of the business he even agreed that the vacuum would only stir up the algae and that the cartridge would not trap any of the algae because it's to fine. So now they never explained a return policy to my wife and they will not return it so we are now stuck with a $600 vacuum that she was told would work but obviously does not! I will NEVER buy from this business again and each person reading this should consider going elsewhere as well!

Jinx Main _{on Google}

Aug 5th, 2022

I have had an issue with water leaking around my pump housing. I called to setup an appt and they were here the next day. They fixed my problem and were very polite and courteous. They will be my go-to for any pool issues from now on!

Beth S _{on Google}

Jul 10th, 2022

Dont go here. Horrible customer service.

Eliza Jane _{on Google}

Jun 25th, 2022

Good place, always helpful and have what I need