United Federal Credit Union - Ireland Road

Great couldn't ask for better help than I got from Kyle.
Mar 25th, 2024

Waited until I had gotten most of the way switched over from another institution as a new member, and then locked down my money and began denying transactions ex post facto, making it extraordinarily difficult to pay bills at exactly the time (mid-switch-over) when I was the most vulnerable. Then, they disabled my online banking and claimed that I (background in Comp. Sci.) would need to take my 7 computers and 5 mobile devices to GEEK SQUAD (no joke) at my expense, and send them a receipt before they'd enable it again. I switched because I'd had a MILDLY bad experience with my old bank and wanted a better one. Never did I imagine the nightmare I was in store for. If you're currently banking elsewhere and considering United because you're unhappy there, do yourself a favor and imagine just how much worse it could possibly get. If you still decide to switch, go literally anywhere else.
Dec 2nd, 2023

Update 09/26 After speaking to the manager last week about my review I decided that everyone deserves a second chance, and this time the Ireland Branch did not disappoint. I went in this morning and was greeted by multiple people at the front teller line who were all ready to serve me. I was taken care of and was in and out in matter of minutes. I am very understanding that sometimes the first impression is not the best impression and they definitely showed me who they really are today! I will be back and I continue to enjoy my banking experience with United! Original post Usually I go to the Gumwood Rd. branch and I receive excellent service. However today I was on the south side of South Bend trying to make a deposit into my account in the Ireland Road branch. I realized this was a mistake as soon as I walked in, there was no one to greet me until I initiated contact with one of the Caucasian female bankers who was sitting down on the computer in her office alone. The female banker simply told me to be patient and someone would assist me and went right back to typing on the computer. I had a lot of cash on me and wanted to be helped quickly since I was the only person in the lobby. I ended up waiting in the lobby around 10 minutes. The two tellers were busy with other tasks as well as the other two bankers, however the banker on the computer did not attempt to leave her office to assist me. This is never the case in any of the other branches that assist me as almost everyone leaves their office to assist. At many points I really felt like I should have taken my money and went down to my other bank on the same road. Normally I feel valued when I bank with United, however today I did not feel valued.
Sep 16th, 2023

May 30th, 2023

Not too helpful with getting a debit card.
Mar 21st, 2023