Dairy Queen Grill & Chill

I ordered a dirt pie blizzard. I got vanilla ice cream with oreo and thin mint cookie pieces with gummy worms on it. Not at all what the blizzard is. Thanks but no thanks! I would rather wait 3 years in line at the North Manchester DQ then go back.
May 19th, 2022

Drove several miles to get supper here. Supposed to be open until 9:30pm. Arrived at 9pm and waited in line at drive thru, no one taking orders. Gentlemen brought something outside and when asked if they were open he said no they were getting ready to close.
May 17th, 2022

This was a nice place to go until recently. I have worked fast food before so I understand short staffing and the struggles behind the scenes, but issues for 3 continuous years with birthday ice cream cakes we have received just seemed a little too continuous. Each cake received, 2 of them from two separate birthdays taken place throughout the year, were not good. The flavor was fine, but the thought and effort into the writing on the cake were not up to par whatsoever. One read "haPPY birthday" (birthday in cursive). Two completely different fonts, sizes, and smooshed together. When asked to correct it, they did not see the issue and I just decided to eventually leave as is after explaining multiple times to make the font at least the same size. Each time it was corrected, the previous writing icing was wiped off and a different writing placed on top looking worse and worse after each time it was 'corrected'. Then most recently, a cake was ordered when called ahead a few days prior to pickup time at 2pm on May 1st this year. When we arrived, we were asking about the cake and were given the wrong one and they had not even checked the name on the order and just handed out a random "Happy Birthday" cake. Then, we were specifically asking about our order after waiting a bit, the worker at the window said to give 5-10 mins for them to complete it as they had a 'few finishing touches'. At this point we had been in line a while and it was very much past 2pm despite the order being called ahead. It was a Reeces Peanut Butter cup flavored birthday ice cream cake. They arrived back at the window after showing us the unfinished product just throwing a handful of Reeces peanut butter cup bits on top. No border, no writing, no decoration, and was not the right flavor of cake. They asked if this was 'good for me' and I apologized and said no thank you. Maybe it was my luck each time, but they also did look short staffed. I've never written a review before but this Dairy Queen has been bad luck every time I have gone.
May 22nd, 2022

Horrible Customer Service.Rude People. And I'm tired of these places saying they are short staffed, it's because you are RUDE to your customers. Therefore payroll runs high so they run short staffed as a business move..not because they have to be.
May 4th, 2022

Just sat in the drive through for at least 10 minutes waiting to place an order. Called the store to see what the issue was? Someone answered and said they arent open ??? Might be a good idea to put a sign up or something had 4-5 people lined up behind me! Waiting to place an order as well I understand being short staffed but not sure why someone was there and able to answer phone calls but nothing is posted anywhere about being closed! Probably be a good idea to post a signJust a suggestion
Apr 8th, 2022