Chamber of Commerce

      AT&T Store

      ( 55 Reviews )

      AT&T Store
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      Hours

      Saturday:
      10:00 AM - 7:00 PM
      Sunday:
      12:00 PM - 5:00 PM
      Monday:
      10:00 AM - 7:00 PM
      Tuesday:
      10:00 AM - 7:00 PM
      Wednesday:
      10:00 AM - 7:00 PM
      Thursday:
      10:00 AM - 7:00 PM
      Friday:
      10:00 AM - 7:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.1 - (55 reviews)
      42
      0
      0
      0
      13
      Read Our 55 Reviews

      Chamber Rating

      4.1 - (55 reviews)
      42
      0
      0
      0
      13
      › ‹
      • Bob Cinquegrani

        Purchased iPhone 15 as Christmas gift but afterwards wanted to exchange for iPhone 15 Pro. No problems with purchase or inquiring about exchange. Store Manager (Christina) stated new 15 Pro would be shipped to home with label and instructions to ship back the iPhone 15. When new 15 Pro arrived it had no return instructions or return label. Went back to store to find out what to do, that's when the problems started! She (Christina) seemed perturbed that we had come in to find out what to do. We had to come in anyway to turn in our 'old' iPhone for the trade-in. We then asked about paying for the 15 Pro, as we were led to believe that we were being given a $350 'credit' toward the new 15 Pro and that after 1 month we could pay the balance off. She proceeded to tell us that is not the case any more as AT&T changed the program at the beginning of the year. So we proceeded to ask what our bill would like then so that we understand what to expect as we are actually on our daughters AT&T account and she gets the bill, so that we can explain to her what will be on the bill. We weren't upset about the changes or the return snafu just wanted to clarify. That's when Christina "LOST IT", SHE SLAMMED DOWN HER TABLET ON THE DESK AND YELLED "THAT'S IT, I QUIT, I'M LEAVING" she then picked up her stuff and walked out slamming the backdoor. CRAZY! After a few minutes of disbelief by us and the other employees, another staff member took care of us and answered our questions without issue. Very UNPROFESSIONAL and UNBELIEVABLE and she (Christina) said she was the store Manager!? You're there to provide customer service and sell your product. There was only one other customer in the store at the time, so it's not like they were busy.
        Jan 8th, 2024

      • Cody Francis

        Jerod was great. I was pretty ticked off when I went in but he did everything he could to help me despite AT&T working against him. Really nice guy and super helpful.
        Sep 30th, 2023

      • Cathy Tansy

        Jared was very patient and able to multitask to get my phone working.
        Sep 26th, 2023

      • Brooklynn Sequeira

        Worst service ever. Workers are very rude. Ive been in twice trying to get some help regarding a data plan and have been sent out with zero help both times.
        Sep 2nd, 2023

      • Amber Drlik

        Jerod was amazing. He answered all of our questions and was very nice. There was also a gentleman who was training to be a store manager. He was very helpful as well.
        Sep 1st, 2023

      Read Our 55 Reviews

      About
      AT&T Store

      Stay connected with AT&T in Westfield. We offer phones, tablets, smartwatches, and connected devices from all of your favorite brands. We also offer wireless data plans in Westfield for every need. Enjoy the flexibility of an Westfield prepaid phone plan—with no annual contract and no credit check. Get unlimited text and data with AT&T UNLIMITED ELITE. Get nationwide AT&T 5G service, which comes with all of our unlimited data plans for no extra cost.

      Contact Info

      •   317-867-3381

      Products

      • Cell Phones
      • Tablets
      • Accessories
      • cellphones
      • wireless phones
      • internet
      • TV service
      • smartphones
      • prepaid phones
      • Wireless Plans
      • Wearables
      • Small Business Solutions
      • Internet Services
      • Prepaid Devices

      Services

      • Wireless Bill Payments
      • Equipment Trade-in & Recycling Program
      • Small Business Solutions
      • Beats by Dre
      • Bose
      • Headphones
      • Tablets and Accessories
      • Free Consulting on Devices
      • Prepaid - GoPhone Refill
      • iPhone Repair
      • Screen Repair

      Brands

      • AT&T
      • Apple
      • DIRECTV
      • Kyocera
      • LG
      • Motorola
      • Samsung
      • Sonim
      • Beats
      • BlackBerry

      Questions & Answers

      Q What is the phone number for AT&T Store?

      A The phone number for AT&T Store is: 317-867-3381.

      Q Where is AT&T Store located?

      A AT&T Store is located at 643 IN-32, Westfield, Indiana 46074

      Q What is the internet address for AT&T Store?

      A The website (URL) for AT&T Store is: https://www.att.com/stores/indiana/westfield/183940?source=E-g2s10000000000X&wtExtndSource=stores

      Q What days are AT&T Store open?

      A AT&T Store is open:
      Saturday: 10:00 AM - 7:00 PM
      Sunday: 12:00 PM - 5:00 PM
      Monday: 10:00 AM - 7:00 PM
      Tuesday: 10:00 AM - 7:00 PM
      Wednesday: 10:00 AM - 7:00 PM
      Thursday: 10:00 AM - 7:00 PM
      Friday: 10:00 AM - 7:00 PM

      Q How is AT&T Store rated?

      A AT&T Store has a 4.1 Star Rating from 55 reviewers.

      Hours

      Saturday:
      10:00 AM - 7:00 PM
      Sunday:
      12:00 PM - 5:00 PM
      Monday:
      10:00 AM - 7:00 PM
      Tuesday:
      10:00 AM - 7:00 PM
      Wednesday:
      10:00 AM - 7:00 PM
      Thursday:
      10:00 AM - 7:00 PM
      Friday:
      10:00 AM - 7:00 PM

      Ratings and Reviews
      AT&T Store

      Overall Rating

      Overall Rating
      ( 55 Reviews )
      42
      0
      0
      0
      13
      Write a Review

      Bob Cinquegrani on Google

      image Purchased iPhone 15 as Christmas gift but afterwards wanted to exchange for iPhone 15 Pro. No problems with purchase or inquiring about exchange. Store Manager (Christina) stated new 15 Pro would be shipped to home with label and instructions to ship back the iPhone 15. When new 15 Pro arrived it had no return instructions or return label. Went back to store to find out what to do, that's when the problems started! She (Christina) seemed perturbed that we had come in to find out what to do. We had to come in anyway to turn in our 'old' iPhone for the trade-in. We then asked about paying for the 15 Pro, as we were led to believe that we were being given a $350 'credit' toward the new 15 Pro and that after 1 month we could pay the balance off. She proceeded to tell us that is not the case any more as AT&T changed the program at the beginning of the year. So we proceeded to ask what our bill would like then so that we understand what to expect as we are actually on our daughters AT&T account and she gets the bill, so that we can explain to her what will be on the bill. We weren't upset about the changes or the return snafu just wanted to clarify. That's when Christina "LOST IT", SHE SLAMMED DOWN HER TABLET ON THE DESK AND YELLED "THAT'S IT, I QUIT, I'M LEAVING" she then picked up her stuff and walked out slamming the backdoor. CRAZY!
      After a few minutes of disbelief by us and the other employees, another staff member took care of us and answered our questions without issue. Very UNPROFESSIONAL and UNBELIEVABLE and she (Christina) said she was the store Manager!? You're there to provide customer service and sell your product. There was only one other customer in the store at the time, so it's not like they were busy.

      Business Response on Google Jan 25th, 2024
      Bob, We appreciate the time you took to leave us feedback. Please accept our apology for the inconvenience we've caused. We hope you will consider visiting us again so we can turn your experience around. Sincerely, Tyler.

      Cody Francis on Google

      image Jerod was great. I was pretty ticked off when I went in but he did everything he could to help me despite AT&T working against him. Really nice guy and super helpful.

      Business Response on Google Sep 16th, 2023
      Hello Cody, Thank you for taking the time to share your experience. We're thrilled that you had a great experience at our location. We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!

      Cathy Tansy on Google

      image Jared was very patient and able to multitask to get my phone working.

      Business Response on Google Sep 17th, 2023
      Greetings Cathy, We appreciate the time you took to give us such a great rating! Our goal will always be to provide the best experience and we love knowing yours was no different. We look forward to seeing you again soon.

      Brooklynn Sequeira on Google

      image Worst service ever. Workers are very rude. Ive been in twice trying to get some help regarding a data plan and have been sent out with zero help both times.

      Business Response on Google Aug 24th, 2023
      Hello Brooklynn, Thank you for your honest feedback. Efficient and professional customer service is very important to us and we apologize for falling short. We hope you can give us the chance to turn your experience around. There has been change in management as of this past Saturday. Sincerely.

      Amber Drlik on Google

      image Jerod was amazing. He answered all of our questions and was very nice. There was also a gentleman who was training to be a store manager. He was very helpful as well.

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      Overall Rating

      Overall Rating
      ( 55 Reviews )
      42
      0
      0
      0
      13

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