Car-X Tire & Auto

Jeremy Gallardo _{on Google}

Apr 5th, 2024

Went to get my tire patched, I called over the phone and they ensured me it would cost 20 dollars. I show up and the guy asks what my tire size is, unless you work on cars most people don't know there tire size... anyways he quotes me for a new tire when I just wanted to get my tire patched. He says he can't patch it, but hasn't even looked at it. I explain to him I've had patchwork done on those tires, he says he won't patch the same tire twice... When did I tell him I've had work done on that specific tire, regardless I find that comment interesting since I've had one of those tires patched 3 times already. I explained that to him and he kicked me out and started cussing. What terrible customer service

B_Face773 _{on Google}

Mar 10th, 2024

I made an appointment 2 days in advance online for a 10am drop off for brakes and rotors, it states a representative will contact me within 1 hour depending on the time of the appointment. 48 hours had passed and still nobody contacted me to confirm so I proceeded to drop my car off at 10am and the car didn't get lifted and looked at until after 3:30pm and it's now 4:50pm -"at the time of this review and still nobody called me. I called at 2pm and was told in 1 hour someone will call me and nothing, I called back at 4:30 and was then told someone will call me in 15mins and still nothing.My vehicle wasn't able to be worked on and I had to drive it home. CarX told me to comeback when they open and my car will get worked on first , so I'm here now and it's 9:11am and my car is still outside. I'm having to spend upwards of $1500 plus $60.00 off and to be treated like this is unacceptable and unprofessional, having only 1 mechanic on duty with 7 cars not including mine waiting is not right. My car got completed and the brakes still grind when I stopped even after 500miles and now my car makes a noise while driving even in a smooth paved road, my 2021 car now feels and drives like a used car that's 15 years old. When you get work done on a new car the vehicle isn't suppose to feel like it's older after the fact. Let me say this , DO NOT make an online appointment it's a complete waste of time for "this location". Best to stick with your dealership if your car is new or acouple of years old,it'll be more money but the car will get DONE. Stick with oil changes at CarX.

Sergio Gonzalez _{on Google}

Feb 25th, 2024

Went to go get an oil change, they never changed my oil on my car when I asked for full synthetic and got charged $70. They might have been salty because I didnt want to replace some parts on my car that costed over 2000