Ford Service Center

Will Jung _{on Google}

Jan 18th, 2024

I get better service at Pearson Ford with my Lincoln Navigator than at any Lincoln dealership. Joel, provided honest and timely service updates on the repair of my vehicle. Great communication and amazing service! Thanks you!

Ben Newsom _{on Google}

Oct 24th, 2023

Updated:
This has been resolved 133 days after it started. I was told I was going to be reimbursed 2 times by management, each time waiting a week and nobody reached out about a reimbursement being ready. After getting no response I contacted John Pearson (This Dealership President) he got me reimbursed within an hour. I am glad this issues is finally resolved however it should not have taken this long or having to go all the way to the top of this dealership to get this done. Especially after being told by management I would be reimbursed within a week on two different occasions.
Original Review 1/5
I have been going here for about 4 years now however last time I got an oil change my truck was returned with 3 scratches through paint down to metal. I was told that they would take care of the scratches in the paint. Which they did after having to wait about a month to get my truck into the body shop.
After dropping off my truck it set for a full week before anything was done other than circling the scratches. It ending up being 14 days until I got my truck back. When I picked up my truck I turned in my rental car receipt to them.
After not hearing anything about any reimbursement for about a week. I called and talked to Liz who told me I would be reimbursed by the end of the week. It has now been 3 weeks since then and I havent heard anything from Ford after reaching out multiple times or received any reimbursement. I am very disappointing in the management at this Ford Service Center.

craig cearlock _{on Google}

Feb 8th, 2023

Awesome

Ankur Aggarwal _{on Google}

Dec 15th, 2022

This place does not answer their phone or call back after leaving messages. I have a brand new car with issues and trying to get a hold of anyone is like pulling teeth. Extremely frustrated with this service center and this is the only factor that would make me think twice about coming to Pearson.

Susan Cowen _{on Google}

Dec 14th, 2022

Good service, no real wait for an oil change and tire rotation. Have been coming here for a number of years with different vehicles and have never had an issue.