Hyatt Place Altoona / Des Moines

Amazing service and facility one of the very best hotels I have stayed in I highly recommend
Apr 11th, 2024

Really nice clean, good breakfast!
Apr 4th, 2024

Mar 30th, 2024

Great hotel that's been maintained very well so far. Always greeted warmly and with a smile by the excellent staff. We were visiting with a large group block of rooms, and they expedited the check-in process expertly. Rooms: Very clean, large and modern. Walkability: Right across the street from the mall and great restaurants are right next door.
Mar 22nd, 2024

Based on our experience tonight, I recommend avoiding hotels owned by H O A Hotels, LLC of Moline, Illinois. Parking is shared between two hotels and a busy restaurant. There is only a strip of parking with stalls on either side (you WILL be walking quite a way if the hotels are busy). The first room's air conditioner was non-functional. The room was 75, hallways were 78 and reeked of sewer gas. The second room was cooler (73) but also had a non-functional air conditioner. A guy at the front desk dismissed the stench as no big deal and tried to tell us the extreme heat of the day (53 F) meant the air conditioning wouldn't work well. Staff from the Hyatt moved us to the Marriott next door and apparently were trying to move several guests because of the smell. Found out the neighboring Marriott uses the same air conditioning system (and owners), and the owners don't run the air conditioning during the winter, even if the hotel is nearly 80F and full. The young woman at the front desk tried everything in her power to make our stay comfortable, but in the end I can't justify spending the kind of money these hotels charge to be miserably warm and dealing with the smell; we left and decided a 4 hour drive home (after 8 hours to get to Des Moines) was preferable to staying here.
Mar 2nd, 2024