Chamber of Commerce

      Verizon

      ( 343 Reviews )

      Verizon
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      Hours

      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      9:00 AM - 7:00 PM
      Sunday:
      10:00 AM - 5:00 PM
      Monday:
      10:00 AM - 5:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.4 - (343 reviews)
      151
      48
      31
      17
      96
      Read Our 343 Reviews

      Chamber Rating

      Verified Member
      3.4 - (343 reviews)
      151
      48
      31
      17
      96
      › ‹
      • Angie Bogdonas

        I was in Ames from Rockford, Illinois to visit my son on campus. I went to the Verizon in Rockford and rec'd an accidental misdiagnosis. I stopped at the Ames Verizon and had all my questions answered. Diana was a pro. She took care of a return, a quick back-up before my phone died completely and was empathetic and kind. I was able to drive home feeling less stressed and anxious. Thank you!
        Mar 29th, 2024

      • Patty Bennett

        Would give a negative star if possible. Phone had system issues and they said I was able to get the warranty since it was less than a year. They got it all set for Next day delivery. 3 days later and still waiting for it to ship. SO NO PHONE. Don't recommend going to this location.
        Mar 18th, 2024

      • Micah Taintor

        The lack of response by business services is frustrating and baffling. We ordered an Ipad more than two months ago that never arrived (it was accidentally delivered to another business, then disappeared). But we're still paying for it. The business rep has ghosted more than a half dozen calls and texts over the past three weeks.
        Mar 15th, 2024

      • Jeff Fuller

        Went in with a $170 bill to upgrade two phones. Was there from 10:20am to 2:30 pm with the promise of a $220 bill (I added a line). Kept getting told that I would save money if I went to a business plan. Got my first bill at over $320 with my next estimated bill at over $330. Beware of promises of cheaper plans.
        Jan 30th, 2024

      • bryan Blair

        3 days in a row we have seen complete outages around Iowa particularly AMES , IOWA 50010 AREA If service isn't fixed we might switch to a different cell company. This is ridiculous Verizon! Believe me when I say I know tons of people questioning if you are worth keeping around.
        Jan 28th, 2024

      Read Our 343 Reviews

      About
      Verizon

      Visit our store at Ames for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

      Contact Info

      Products

      • Business cell phones
      • Business mobile hotspots
      • Business tablets
      • Business laptops

      Services

      • Mobile plans
      • Wireless Internet plans
      • Voice plans

      Brands

      • Apple
      • Samsung
      • Motorola
      • Google
      • Kyocera
      • TCL

      Languages

      • English

      Images

      Questions & Answers

      Q What is the phone number for Verizon?

      A The phone number for Verizon is: (800) 880-1077.

      Q Where is Verizon located?

      A Verizon is located at 806 S Duff Ave, Ste 101, Ames, Iowa 50010

      Q What is the internet address for Verizon?

      A The website (URL) for Verizon is: https://www.verizon.com/stores/details/iowa/ames/ames-ia-retail-store-344651/?CMP=seo_b_x_vz_oth_ot_2022_08_website

      Q How big is Verizon?

      A Verizon employs approximately 20+ people.

      Q What days are Verizon open?

      A Verizon is open:
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 9:00 AM - 7:00 PM
      Sunday: 10:00 AM - 5:00 PM
      Monday: 10:00 AM - 5:00 PM

      Q How is Verizon rated?

      A Verizon has a 3.4 Star Rating from 343 reviewers.

      Hours

      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      9:00 AM - 7:00 PM
      Sunday:
      10:00 AM - 5:00 PM
      Monday:
      10:00 AM - 5:00 PM
      Nearby Verizon Wireless Locations

      Ratings and Reviews
      Verizon

      Overall Rating

      Overall Rating
      ( 343 Reviews )
      151
      48
      31
      17
      96
      Write a Review

      Angie Bogdonas on Google

      image I was in Ames from Rockford, Illinois to visit my son on campus. I went to the Verizon in Rockford and rec'd an accidental misdiagnosis. I stopped at the Ames Verizon and had all my questions answered. Diana was a pro. She took care of a return, a quick back-up before my phone died completely and was empathetic and kind. I was able to drive home feeling less stressed and anxious. Thank you!

      Business Response on Google Mar 27th, 2024
      Thanks for the great review, Angie! Customer service is our first priority, and we want each store experience to be a positive one. Glad to hear that Diana took care of you. See you again soon!

      Patty Bennett on Google

      image Would give a negative star if possible.
      Phone had system issues and they said I was able to get the warranty since it was less than a year. They got it all set for Next day delivery. 3 days later and still waiting for it to ship. SO NO PHONE. Don't recommend going to this location.

      Business Response on Google Mar 17th, 2024
      We're sorry for all the inconvenience, Patty. We want to make every transaction easy and seamless. We're disappointed to hear you had such a frustrating time with your return. We hate that we let you down this time. We are escalating your feedback for further review. Thank you for taking the time to reach out to us about this.

      Micah Taintor on Google

      image The lack of response by business services is frustrating and baffling. We ordered an Ipad more than two months ago that never arrived (it was accidentally delivered to another business, then disappeared). But we're still paying for it. The business rep has ghosted more than a half dozen calls and texts over the past three weeks.

      Business Response on Google Mar 21st, 2024
      We're sorry to hear about the issue with your order, Micah. Trust and integrity are important to us, and we want to make every transaction seamless. This is especially concerning to us, and we will be escalating your review so we can look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1396360329. We hope we can win back your trust and confidence.

      Jeff Fuller on Google

      image Went in with a $170 bill to upgrade two phones. Was there from 10:20am to 2:30 pm with the promise of a $220 bill (I added a line). Kept getting told that I would save money if I went to a business plan. Got my first bill at over $320 with my next estimated bill at over $330. Beware of promises of cheaper plans.

      Business Response on Google Jan 19th, 2024
      Trust and integrity are very important to us, Jeff. We always want to be completely transparent about the full terms and policies of our promotions so that we may avoid any confusion. We are reviewing your feedback internally and hope you will give us another chance to win back your confidence.

      bryan Blair on Google

      image 3 days in a row we have seen complete outages around Iowa particularly AMES , IOWA 50010 AREA If service isn't fixed we might switch to a different cell company. This is ridiculous Verizon! Believe me when I say I know tons of people questioning if you are worth keeping around.

      Business Response on Google Jan 20th, 2024
      Hi Bryan, thanks for bringing this to our attention. We're sorry to hear about the issues with the wireless service in your area. We have escalated this for further review and look forward to resolving this as soon as possible.
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      Overall Rating

      Overall Rating
      ( 343 Reviews )
      151
      48
      31
      17
      96

      Write a Review

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