Serenity Pet Spa

I absolutely love taking my dog to get groomed at Serenity. This is the third dog grooming place that I've taken my pup to in Ames and is by far my favorite. Not only is everyone here welcoming and friendly, but you can genuinely tell that they care for the furry friends that come to them. I can still remember my first call to make an appointment and how refreshed I was with the customer service over the phone. For me, that interaction translated to when I came in for the first time. My pup is 14 years old, has lumps and bumps, and can have dryer seizures, which are things I was very up front about. Immediately, they made me feel confident in the grooming they'd provide by responding with the measures that they take to accommodate our older furry friends. Caleb is the fantastic groomer who takes care of my dog, and he does wonderful. He's willing to listen and implement changes to the grooming if I ask, and he is always nice. Overall, Serenity Pet Spa makes the scheduling, drop-off, and pick-up process seamless. A bonus for me is that my pup comes home not only with a fresh haircut but also a sweet little bandana.
Mar 5th, 2024

NEVER GO TO SERENITY PET SPA! My siblings brought their two dogs there to get groomed and refused to groom one of them because he bites when all other groomers do it. We ended up picking the dogs up with the one visibly crying and both of them not even really groomed. They paid full price for basically nothing. The place is very dirty and not worth the $155. Please, NEVER take your dogs there.
Jan 2nd, 2024

My golden retriever was a mess and now is gorgeous! This place was professional, skilled, and clearly cared about my dog. In addition, they have friendly and communicative staff. Just great. So glad I got this referral from my vet.
Dec 24th, 2023

Caleb did a great job with Rocky & Scooter today. We will return. *****
Oct 17th, 2023

BEWARE OF THIS GROOMER!!! I only left Moni a 1 because -10 is not a choice! We got our Welsh terrier groomed before leaving to go out of state for Xmas, only to discover after leaving Iowa that he was bleeding from a large 3 x 2 cut under his chin on his neck. We discovered it because he was bleeding on everything he came in contact with. What is even worse, I think Moni used some type of powder to stop the bleeding. before sending him home, and she didnt even have the decency or integrity to tell us when we picked him up!! I am so horrified by this that I dont even have words to describe how I feel about it. Thank God it was no deeper or he could have bled to death! I am a nurse practitioner and there are blood vessels in the neck that can cause death if cut. Now our poor dog is suffering and we are worried about infection! We will never go back! Lyn Wilson
Jan 1st, 2024