Van Wall Equipment

Mar 16th, 2024

Sep 29th, 2023

Sep 29th, 2023

Stopped at the Van Walls Ankney store to pick up a backhoe that I purchased from another Van Wall store. When I walked in I proceeded to goto the parts desk where they proceeded to give me the key to the backhoe I had bought. Unfortunately when I went to get it there was a skidloader in the way, so I proceeded to go back into the store. I went to the service manager and asked him if he could help get the skidloader moved so I could load my backhoe. He proceeded to go off about how he claimed nobody had notified their store that I was coming(Not true!) and Oh it wasnt our store that sold it to you!! And say how bad there salesman were because god forbid he had to get off his YouTube he was watching on his phone and go move a skidloader and take 2 minutes to do it.. I proceeded to tell him that yes although I didnt buy it from his salesmen, that the name on his shirt was the same as the one I bought it from the Iowa falls store and that the 48,000 I spent with the company all went to the same place.. I dont know why he was so rude and why he needed to throw in all his bad comments about all the salesmen and throw them under the bus.. when god forbid it simply took him two minutes away from his YouTube show on his phone to simply help one of his companys customers.. Wow..how rude!! Ill stay away from the Ankney store from now on and stick with the great people Ive dealt with and always have been fair to me at the Iowa Falls store, where they actually care!!
Sep 26th, 2023

The guys at the parts counter were very helpful. I had to wait for the part to come in and they called me promptly with the correct part. Thank you all for your help.
Sep 5th, 2023