QC Auto Service (Car-X Tire & Auto)

Andrew AJ Housholder _{on Google}

Mar 30th, 2024

Everything seemed smooth at first, and the main guy was great. However, post-service, my car started making a new loud noise when turning, hinting at an either new and/or worsened axle issue. After bringing it back in, they proposed several hundred dollars more for a new axle, labor, and another $100+ wheel alignment (after they just charge me for one). Given the initial positive interaction, this turn of events was pretty disappointing and felt unacceptable. Maybe it was an honest mistake, but sadly, it didnt match the great reviews Id read.

larissa desvignes _{on Google}

Feb 24th, 2024

So I bought tires through TireAgent and had
Car X Tire & Auto
2465 53rd Avenue
Bettendorf, IA 52722 put the tires on.
I told them I wanted to keep my tires that they where replacing. Because only 1 tire was bad. The other 3 where still good and the bad one I had a project for my yard with. The man told me I could not keep them it was against state regulations. I was all ready having a bad day so I let it go. But then he tried to tell me that my lugnuts all swelled and I needed them all replaced and if I didn't replace them all my tires won't come off when I need them too. And told me it was $432 for all 4 tires lugnuts to be replaced by them. Then shortly later he came back and told me I could get them off Amazon and needed to do it before I went of my trip.
So I ended up leaving all flustered and went to the wrecker company to have my tires retorked. Where my boyfriend proceeded to tell everyone there what happened at Car X Tire & Auto. In which they informed me that 1 I could of and should of been able to keep my tires and 2 my lugnuts don't swell and they was trying to rip me off and that they had actually broken and replaced 3 or 4 lugnuts on my Jeep. METAL does not swell.
I am one who doesn't like to make a seen and I will just walk away. But I will also let others know when something shady is going on and this is extremely shady!

ISU alum2010 _{on Google}

Jan 30th, 2024

Pulled in there on Saturday and the staff was really friendly and promptly changed my taillights for a very fair price.

Thomas Kennedy _{on Google}

Nov 30th, 2023

Took car there to replace struts and they would only replace one. They broke things and charged me for it. Had to take my car somewhere else to fix not only finish what they were supposed to do, but also to undo everything they did. Ended up costing me twice as much! Avoid this place like the plague!!

Chad Awkerman _{on Google}

Oct 13th, 2023

Recently took my vehicle here for a simple oil change before we went on a road trip. There was nothing wrong with the service that was performed or the price. The woman at the front desk was pleasant and helpful, she even gave a discount for the wait (explained more below), but really shouldn't have had to and having a tight schedule that day, it was a bit annoying.
I believe my appointment was at 11:30am. Appointments are usually made so your day can be more easily planned out and managed. I was there about 10 minutes before my appointment time and asked the person at the front desk how long the oil change would take, and she said about 15-20 minutes or so if they have the filter in stock (which she confirmed they did). Ok, great, no problem.
While the waiting area was nice, I believe it was her daughter was very loud. She was hanging out in the actual walled-off area of the waiting room, so I couldn't sit in there. Instead, I sat at one of the tables by the front window. I was wearing noise cancelling earbuds and her daughter was still...obnoxiously loud.
Listen, I have no problem bringing kids to work, sometimes and in some situations it may be necessary. But, they shouldn't cause a negative customer experience with a customer-facing job/business. She did little to quiet her daughter down or reign her in.
However, the biggest issue I had was they did not even touch my car until half an hour or more after the appointment time. It was noon, or a little after, when they pulled my car into the bay. There were two other cars parked out front and I was the only other one in the waiting area. Half the bays were empty from the outside. It was about 12:30, an hour after the scheduled appointment time, before they were done.
Again, appointments are made for a reason, if you can't stick to them, let your customer know up front so they can either reschedule or adjust other arrangements. Unfortunately, I couldn't just leave as we were leaving on a road trip the next day. I may still return, as the work itself and the friendliness of the staff is still great, but hopefully the thoughts from a return customer are taken into consideration for the future. Service: Oil change