Goodwin Tucker Group

Best service out there hands down! Pat yourself on the back you deserve it!
Feb 2nd, 2024

Worst company I have ever worked with. No issues with technicians but management is pathetic. They lied about when parts were received and when I showed them proof of delivery, they made excuses. Office manager Jen Nordheus never called me back after 4 or 5 phone messages so I drove over there and spoke with the service manager Randy and he lied to my face said he would follow up and never did and didn't return calls. This company refuses to service our businesses. Worst customer service ever!
Jan 28th, 2024

Never disclosed they charge mileage and labor while driving at 115/hr. Left with breaker off and no hot water. Never again
Sep 16th, 2023

Bad service Bad customer service Everything bad to deal with them Services: Refrigerator/freezer repair, Stove, cooktop & oven repair
Sep 20th, 2021

Called them to fix a leaking freezer. Tech came out to look at and said there was nothing he could do and suggested I just patch it with silicone and some flashing. Received an invoice for $200. Called to complain and all they could do was credit me for the 45 minutes that he said he was there. Tech was actually in my place of business for no more than 15 minutes. He sat in his truck for the rest of the time. Still have to pay the $150 for techs drive time and service call fee. I always thought the service call was to cover the tech traveling to and from location. I would be embarrassed to charge this much and not do anything. Edited: They did contact me again and did credit me an additional amount since I did not know what their base fee was. So I have raised my rating for them due to their desire to make things right.
Mar 8th, 2022