Carousel Motors Mazda

Bought a Mazda at Carousel recently and had a terrific experience with Sage (sales) and everyone else involved in the process, from reception to finance. I knew what I was looking for and I appreciated the staff being honest and upfront about inventory and pricing, rather than a constant game of smoke and mirrors. The staff offered amenities and higher priced options but respected any declines and moved on without hesitation. Because of my experience Ill certainly return and consider buying my next family vehicle from Carousel again, and again after that.
Jan 14th, 2024

I recently purchased a Mazda CX-50 from Carousel Mazda and had the pleasure of working with Lewey. From the start, his attentive approach made the car-buying process simple and enjoyable. He was incredibly helpful and informative while I was trying to decide exactly which model and trim I was looking for, but what sets Lewey apart is his dedication to customer satisfaction. Even after the sale, he followed up to make sure I wasn't having any issues and was settling in nicely to my new car. Once we'd worked out our deal, the dealer financing phase was also quite painless. The Mazda credit application was straightforward, and when I took delivery, I only needed about 20 minutes or so with the finance manager to get all the various forms signed for the loan, purchase, title, and trade in. If I'm still in the area when it comes time to get another vehicle, I'll definitely be reaching back out to Lewey and Carousel.
Mar 8th, 2024

Service department told me over the phone they'd have to see my vehicle in order to tell me what model infotainment system I had for a screen replacement. Came in twice. First visit was told they'd have to scan it, so I'd have to make an appointment. No mention of any kind of fee to just identify which model I had. Upon 2nd visit, was told they'd have to charge me $80 for " diagnostic". I didn't need a diagnostic, only needed to know if the screen could be replaced. After being told I should know there would be a charge for something so simple, I left. Was simply dismissed, with no apology or any accountability whatsoever.
Jan 3rd, 2024

I went to carousel to trade in my 2017 Miata. Loved the car but at 66, its a little cramped. Thats when I met Yuchen Wei. First car salesman Ive ever met that possessed honor, integrity and respect. He knew the vehicles he was selling and offered more information than I had thought to ask. I had wanted a new CX-5 and he would have sold it to me but he wanted me to see a trade in that had just arrived. This car had more features than I knew existed and was less money by far! Less money means less commission. Who does that?! I still have the car and love it! I took my daughter to carousel and she bought 2 vehicles there and tonight I took my girlfriend and she is very happy with the service Yuchen Wei, provided. Four years after I bought my cx-5 from him, he still remembers my name. I couldnt remember his so before we went, I spent an hour looking him up on the internet. I wanted him to be the one my girlfriend met and he didnt disappoint! God bless this young man! I hope his superiors realize his talents!
Oct 31st, 2023

Purchased a used Mercedes and the dealership was very forward with the issues the car had worked with me as well as not trying to push me into a deal I didnt want to do. Tyler and Brian were very helpful making the buying process no more than 30 minutes.
Jun 30th, 2023