Hertz Car Rental - Iowa City - Highway 1 HLE

Alexis Lynn _{on Google}

May 28th, 2023

I cannot recommend this location enough! Our cars were affected by the tornado that came through about a month ago and Ive had to use Hertz several times since. The staff is AMAZING! Christian especially has been so friendly and patient with all my questions. Thank you guys for turning a stressful situation into an positive experience!

Nick Summy _{on Google}

May 25th, 2023

Comically big lobby. I have been renting from here for about 15 years. Always great service and never have had a problem.

Jane Gray _{on Google}

Jul 2nd, 2023

If I could give zero stars, I would. This is hands down the absolute worst place to rent a car from. If you have the option please go literally ANYWHERE else. If you are renting from them, make sure you return it at a time during open business hours and take the key inside. I rented my car at 830 AM on a Friday to be returned at 8AM Saturday, the next day. We got back into town late Friday night, so instead of waking up early to return at 8AM, I placed keys and rental agreement in the drop back around 1AM Friday night/Saturday morning. When the location opened Saturday morning, they failed to get my keys from the Dropbox and did not end my reservation. I was then charged $100 Saturday and $100 sunday when the car was STILL not returned, I even called 24 hour customer service and they left a note for them to close out the reservation. By 11Am Monday morning, I was charged another $100 and the reservation was STILL not closed. I then had to call the location for over 30 minutes to get ahold of someone and tell them to end my reservation! They are only open 9am-12pm on Saturday and closed Sundays and will not check in your car until Monday whenever they feel like it. Your card will get charged an extra $100 everyday that they fail to finish your return. When asked who was working Saturday morning that failed to return my rental, I was told it was the branch manager Christian working! Which is even better. This place sucks from employees all the way to management.

Ruben Chavez _{on Google}

May 19th, 2023

Walked in with my 5 and 9 year old nieces at about 12:50pm for my 1pm pick-up. No other customers there. Waited 11 minutes for the counter rep to finish and then also make another quick call. I had a reservation online for Friday May 12th - Monday May 14th. He said they were overbooked and he couldn't guarantee me a vehicle until Monday.... We got dropped off there... I asked him what we were supposed to do without a vehicle? He said we could call an uber.... He also gave me a pamphlet and circled the worldwide phone number for me to call and try and cancel because he said he couldn't do it in his system. Had to get an uber to get to my ortho appointment and then another from there to my family's place.
Absolutely horrible experience and I had to spend more money for Ubers