Milestone Outdoor Company

Absolutely loved our service. Quick and easy to get set up.
Jul 21st, 2021

Horrible horrible horrible service! My husband and I went from “Johnson’s is meh; let’s hire someone else,” to actively telling friends and family “never hire them, ever” after receiving a bill for service we didn’t ask for or authorize and the terrible experience we had with the receptionist when inquiring about the bill. We hired Johnson’s last year for a series of lawn treatments and paid upfront for the season. Ultimately, we were unimpressed with the lawn care and hired another local company for this year. Unbeknown to us, Johnson’s is an auto renew lawn care service. If you hired them the previous year, they assume you want to continue service unless you call and cancel - though I don’t recall ever signing a contract agreeing to this. While I can somewhat excuse this business model, the customer service my husband received when he called a few weeks back asking about it is inexcusable. The receptionist rudely told him there was nothing she could do, she doesn’t have time to call everyone and it was his problem that he didn’t call and cancel. My husband is a polite and reasonable man. We would have been okay with a sincere apology and $10 off the bill or at the very least a “let me see if there’s anything I can do and give you a call back” response. Pretty cheap and simple ways, yet to mention customer service 101, to keep unsatisfied customers from completely hating your company. The call ended with my husband letting her know that we would not be recommending Johnson’s to our friends and family and her reply was “do what you gotta do”. I guess this review is just that. There are some great other options for lawn care in Marshalltown - save yourself the trouble and time from dealing with service like this and not to mention subpar lawn treatments. Service: Lawn mowing/maintenance
Jul 4th, 2021

Mar 29th, 2021

Dec 18th, 2020

We have used Johnson Lawn Care now for the last few years. I love to support our local Marshalltown Businesses and Ben does a great job taking care of our lawn! Very Professional, punctual and great quality service! Always informative with information on the best way to keep our lawn healthy! From one local business family to another! Thank you!
Jun 14th, 2020