Farrell's Heating & Air Conditioning

Prompt, timely, affordable service! Nice guys too!
Sep 24th, 2023

Thank you Farrells for figuring out how to fix our heat duct that some wild animal dystoyed in our trailer, it stayed cooler . Compare to 2002
Sep 24th, 2023

We have used Farrelss for many years. Recently our 23 year old furnace started giving indications that a part was failing. Farrels quickly evaluated the issue and priced out both a repair and furnace replacement. We elected replacement and Farrels were able to start the install promptly. The install team was outstanding and we were very happy with the results.
Dec 28th, 2022

Our furnace gave out last winter, They were quick to come out and give us a diagnosis and a plan to replace even though it was late in the day. They were very processional and understanding to the fact that we had a special needs person in the home and also that this was stressful timing. They were able to bring us space heaters for the time till they could get out and replace it. They made the replacement happen the next day. They were clean and respectful. They worked quickly and efficiently. Highly recommend them from the technicians to the installers and the management that helped us through the process. They went above and beyond and several levels and we really appreciated it. Services: HVAC system maintenance, A/C system maintenance, A/C system repair, Heating system installation, Install thermostat, Install AC, Heating system maintenance
Oct 1st, 2023

I had been smelling the scent of gas in one particular area of the house off and on. I called and set up an appt to have the heating unit serviced to see if that would remedy the problem or if the tech saw something major that needed more serious attention. They showed up on time but when the tech came to the house the only work he did was check for a gas leak. They did NOT perform the routine maintenance on the unit like I requested. And then they charged me $97 for the call out. I called back to the office and asked them why the tech didn't perform the service. They informed me there are 2 different kinds of service calls. 1 for service and 1 for repair. They said I only requested for a repair and since they didn't find any gas leak they couldn't do anything about it. I asked that they set up another appointment to have the unit serviced, only I would like the $97 credited to the next call out for the misunderstanding. They said they couldn't do that and that they owner (Rick Farrell) would call me back about the dispute. I explained the situation to him and he told me I requested the wrong type of service. I insisted I would still like to use them for the service call out if he would just credit the $97, and reminded him I am the customer here. He told me "just because you're the customer it doesn't make you right". I reminded him that I will never be using his company again and I will continue to go to his local competitor in the future. Sad thing is I used these guys for all of my duct work when I finished the basement two years ago as well. Service: Heating system maintenance
Jan 7th, 2023