Red Lobster

I placed an online order and completed the online payment as always, one hour in advance. Normally, I only wait for about 2-3 minutes at the curbside. But tonight I ended up waiting for 15 minutes without anyone showed up to hang me my order. I thought it was just busy hours but when I went inside to the bar area, the employee told me it was Pay to Pickup order. Perhaps the employee was new but it was quite an unpleasant experience. I want to bring this to your attention, so you can double-check the receipts or system to prevent this rookie mistake from happening to others in the future.
Jun 30th, 2023

Jun 29th, 2023

Jun 28th, 2023

Worst service I've ever had at a red lobster. Empty drinks, had to find waitress multiple times ending in going to find someone else at the front to get a bill after sitting without service so long. Crab meal pictured shows a plate full of 3 large sets of legs, plate only showed up with 1, very misleading for $$ and poor service. When spending $160 for dinner with family it would be nice to have some service.
Jun 22nd, 2023

Jun 16th, 2023