Jimmy John's

Mar 22nd, 2024

Mar 17th, 2024

They should know this review is coming, first of all there is a lack of customer service at this establishment. I order a sandwich, chips and a cookie all through the app, my order was submitted at 11:23 am (me thinking I will beat the rush lunch hour and it should be here by my lunch time which it starts at noon.) I got a text saying that it was out for delivery at around 11:45 or so; so I waited for it to get here but by noon no one had showed up. I called the store, this lady answered and I told her why I was calling she said it was out for delivery and that I should wait, so I waited more. At 12:20 pm (1 hour after I placed my order) nothing was delivered yet, so I called the store again, I tell her who I am and this time she tells me that my food was delivered to the wrong address and that the driver is on his way back to the wrong address so he can pick up the food again and he can deliver it to me??????? I tell her what happens if they already opened it and she says "oh no they didn't". That is crazy! I've never heard of something like this, she gets mad at me and basically says "oh I'm sorry we're humans we make mistakes too", yes we're all humans but for my order to take 1 hour to be deliver and on top of that to be delivered to the wrong address. The "we're humans too" speech does not apply. Yes I did hang up on her and I told her I could see now that they cannot do anything right. Now, I was not going to be taking that food not knowing where it has been for the past hour, so when the driver came to my work to try to deliver it, I told him to just take it with him or to put it on the garbage because I was not taking that food. He proceeded to leave it the outside the door on the floor and left. I've order from them multiple times and this is by far the worst restaurant experience ever.
Mar 2nd, 2024

I love their lettuce wraps and Jimmy peppers!
Dec 27th, 2023

Happy New Years to me thanks to my sandwich. This was my first time ever going to the JJ in storm lake and it did NOT disappoint. Thank you to the lovely lady with the pretty pink hair for the magical moment of that sub. First meal of 2024 and it was out of this world. Thank you.
Dec 21st, 2023