Comfort Inn

Staff very helpful
Apr 5th, 2024

Was trying to travel through the night and had to stop around 3a because I was exhausted. 2 hotels in town turned us away. This hotel welcomed us and gave a room discount due to late night check in and our plan to leave early. Staff was so nice to us and it was so appreciated!! The room was perfect and breakfast was just what we needed for a long day of traveling. Thank you for the positive experience. Food & drinks: Great breakfast! Noteworthy details: Male staff working the overnight was so helpful, friendly and understanding!!
Jan 1st, 2024

Nov 30th, 2023

We got in a bad car accident nearby and got dropped off here around 9pm. These guys let us stay there for three hours, opened up the dining area to us and were even about to give us a room. Their care & hospitality are 10/10
Nov 26th, 2023

Im only leaving 5 stars because I cant leave 10. We were an hour and a half from home, 10:30 pm and our van had a belt break. With the battery light on and the temperature maxing out, we had to pull into Story City, Iowa to see what in the world we could do. We knew fixing the van wasnt going to work, so needed to find a room for the night. The Comfort Inn is located directly off the interstate so quick easy decision to see if they might have a room. Thankfully they did!! We were met at the desk, this late at night, with a smile and welcome. We explained our situation and Andrew kicked into customer service mode and did everything to better the situation we were put in. After getting registered and a room key, he thought that we might be hungry after our ordeal and offered us a couple of fresh muffins along with fresh coffee. Just an excellent situation for what wasnt a good situation before we walked through the doors. He let us know where vending machines were, about their hot breakfast and emphasized if we needed anything through the night, be sure to let him know. If every Comfort Inn is this amazing, we will absolutely be repeat customers as we travel around. I really hope the hotel appreciates just how good of an employee they have with Andrew. To add, the lady cleaning the dining room was so sweet, the cleaning crew was as very nice and smile filled and the gentleman who checked us out was nice. For what was a nightmare in the making, they made it feel just like a stop along the way and for that, were ever so grateful. Rooms: Very clean and seemed updated. Nearby activities: Right off of I-35, close to Ames for the Iowa Cyclone games. Food & drinks: Very close to fast food options.
Dec 2nd, 2023