Iowa's All Season Heating & Cooling

Worst customer service experience! Unprofessional responses from customer service representative by the name of Alema. Asked to speak with a manger or supervisor & was told that they were unavailable, followed by Oh my God then she hung up on me. I called back & again she answered the call. Not impressed at all! I have a brand new system in my home that no one bothered to explain to me. I asked to have a courtesy visit so someone could walk me through our equipment & explain everything & they wont even do that. Perhaps this doesnt represent the business owner, but if there are agents answering calls & this is the level of service being provided, theyd be better off just having calls go into voicemail to be returned at a later time. Of course the calls arent recorded &/or monitored because if they were, I highly doubt this is the level of communication that would be acceptable. There are many local companies that provide the same service, yet they understand customer satisfaction is important. Ill obtain service elsewhere.
Jan 17th, 2024

Oct 28th, 2023

Jan 9th, 2022

The technician was very kind, worked efficiently, and knew exactly what to do. Would highly recommend!!
Apr 16th, 2021

Great service, owner himself was at my place and took care of our a/c! Nice and cold now!
Jan 19th, 2020