Cappel's Ace Hardware

I wanted to buy 10 bags of top soil which were stacked in the parking lot. I took 1 bag in to the store and asked to buy 10 bags from the stack. After completing the purchase I was told that the store had a policy and that I was not allowed to load the bags of dirt I had just purchased into my car. I tried to explain, the bags aren't heavy and I really don't want anyone else loading stuff into my car. The attendant insisted that I don't have a choice and that it is a store policy. After a moment of back and forth where I was trying to make sense of this policy the store manager interjected himself to tell me that he was simply not going to let me put the bags of dirt into my own car. The manager first claimed this was a service they provide, when I said I don't want that service, I want to load the dirt into my car myself. The manager then pivoted from this being a "service" they were providing and informed me that they will not permit me to load my own purchase into my vehicle because it is an "inventory control issue" which is a polite way for this person to tell me that they think I am going to steal from them. Frankly, I don't like being told I am a potential thief. The store had my name and phone number from my Ace Membership and I had used a credit card with my same name. I am especially baffled by the store telling me that I can't be trusted to load the bags of dirt into my own car given that the bags of dirt sit unattended in their parking lot overnight. If I was inclined to steal bags of dirt, I probably wouldn't be inside the store asking to buy 10 at a time in the middle of the day. Further, I don't want someone else loading the bags into my car, I want to be able to make sure the bags are stacked myself and not torn or leaking water as they'd been out in the rain. It hardly seemed like an unreasonable ask to be able to load my purchases into my own vehicle. Next time I'll just get top soil from Lowes
Apr 3rd, 2024

Greeted at door - everyone personable and so helpful.
Mar 20th, 2024

Hardware for my cribs got lost in a move but Ian and Kaleb came to the rescue. Spending time until they got everything I needed. Personalized service that you wouldn't get at a big box store. I'll definitely be coming back and telling people about this store and the awesome employees!
Mar 11th, 2024

Great help, great people, friendly environment. They have just about everything you may need!
Dec 13th, 2023

Shout to to Andrew, Luke, and the staff at Ace Hardware here. They were nice and helpful. Definitely will be coming back here for all my hardware needs.
Nov 27th, 2023