Family Eye Care of Abilene

Highly recommend! I had an excellent experience with Dr. Waite and his team. Victoria was extremely helpful with picking out frames. Thank you!!
Jan 1st, 2024

The women who takes you back before the initial exam is very polite. The receptionist is so rude. I have been in customer service for years and this women has none. The first appointment my son had I thought maybe she was having a bad day, but this second time confirmed it's just her. She makes you feel like your disrupting her and gives attitude with her responses. I told her she was rude to me every time I come in and she scoffed at me and said "mam take a seat." Being that there is only 2 eye doctors in town I can see how she keeps getting away with it.
Sep 15th, 2023

Does a great job and even finds things others can't highly recommended
Aug 31st, 2023

Tried calling to check in on the status of my glasses but the phone call wouldnt go through? Said it couldnt be completed as dialed and to try redialing because the number wasnt correct, so then I came to google and called the number linked, to make sure it was correct and it was correct. Did your guys phones get shut off? Whats going on? Im just trying to see when my glasses are coming in and it wont let me through to ANYONE.
Jun 13th, 2022

The short haired blonde lady at reception is unpleasant rude and unhelpful. She treated me like a nuisance to her and I left relieving no care even though my insurance is accepted everywhere in or out network. She seemed lazy like she didn't want to do the work necessary to get me seen. I will be never returning to Dr. Waite even though I value his service, his staff ruined a 10 year long relationship with their failure to assist or explain why I couldn't be seen.
Sep 5th, 2021