Bud Brown Volkswagen Service

Rude people work here. I would recommend to stay away from this dealer
Apr 4th, 2024

I will not be returning to this dealership again. I purchased my car here a couple of years ago and went in to get the car serviced. I made an appointment online, and when I went in they told me it would be a 4 hour wait. They did not inform us of this when we booked the appointment. Steve seemed very bothered by our presence and was overall very rude. He could not even acknowledge us when we walked in. He did not like the fact we made an appointment online, so I guess don't do that in the future if you choose to come here. I will be driving farther to a different dealership in the future so I do not have to experience this poor customer service again. I would highly recommend not coming to this particular dealership of VW.
Apr 3rd, 2024

Steve and Norm are always smiling and patient with my service questions. They make the process easy and enjoyable.
Mar 24th, 2024

The level of customer service has gone downhill over the last several years. While VW is still a solid car maker, this particular dealership leaves quite a bit to be desired. I was one of the their first customers when they opened up after losing their Chrysler dealership. However, the cars are overpriced and therefore I buy my VWs elsewhere despite BB being closer to my home. This is why I would prefer to have my cars serviced here. Not any more, they openly discourage servicing cars that werent purchased at BB. Id love nothing more than BB to lose the right to sell VW just like they did Chrysler. I will drive to Molle or Lee Summit before giving BB any more of my money.
Mar 19th, 2024

Great service! I like this place. They are honest and always consult to a customer before applying any recommendations.
Feb 18th, 2024