Brian Green: Allstate Insurance

K. G. _{on Google}

Feb 8th, 2024

I would give 0 stars if possible.
I had an auto policy and cancelled it when I sold the car in Sept 2022. I notified the agency by phone and email of my request to cancel my policy.
I was continued to be charged every month. When I called they confirmed receipt of my cancellation, apologized and said they would take care of it.
Fast forward a year and I was still being charged all of 2023. I then receive a letter from Allstate stating my policy would be cancelled, I called the agent again since I was still being charged and I still have not received a refund. He said to ignore the letter. I said this seems like the policy has still not been cancelled if they are still charging me and now sending me letters.
In Nov of 2023 after a ton of my time going back and forth contacting their office I received a refund of $366. You can imagine that this is not the correct amount since the amount of charges was over $1K.
When I called to notify them of the mistake they were very rude trying to blame this issue on me. They said I should have noticed the money coming out of my account sooner. I did call several times and was dismissed. I also was told to ignore letters from Allstate. I let them know that I do not work there and it is not my job to make sure a cancellation that was made in writing and by phone was done properly.
I spoke with Brian in Dec 2023 and he gave me his word that he would personally oversee this issue. I stressed more than the money I am done wasting my time to constantly follow up on this issue. I asked that he keep me updated with my having to check in. He agreed. That was the last I heard from him. We are now in Feb of 2024. I have not heard from Brian Green, he does not respond to my emails.
I filed complaints with NAIC as well as contacted Allstate directly. They informed me the cancellation was back dated to March 2023 when the policy was cancelled in Sept 2022. If his office cannot even handle a simple cancellation of an auto policy good luck on them handling a claim.

Jill Smith _{on Google}

Dec 28th, 2023

Awesome Insurance Guy 5 Stars!
I gotta tell you about Brian Green at Allstate Insurance. This person is the real deal! He made getting insurance super easy. He explained everything without all the fancy words, so it was easy for me to understand. Super helpful!
He cared about finding the right insurance for us. We talked about our life and what we needed, and he hooked us up with the perfect coverage. It felt like having a friend who knows a lot about insurance.
Whenever we had questions (and we had a bunch), Brian was quick to help. He waiting around he made us feel important.
If you're looking for insurance and want someone who makes it simple, go see Brian. He is fantastic definitely 5 stars!

CJ Matchett _{on Google}

Dec 20th, 2023

We reached out to Brian for a quote . We told him we did not want the cheapest coverage
He did not only get us better coverage but save us $00s of dollars a year