KDHE Office of Vital Statistics

Need to communicate better. Its a poor policy to not be able to refund an order if it is not mailed to you. Also, its hard to get a person on the phone.
Dec 16th, 2023

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Dec 14th, 2023

They emailed me letting me know that the post office sent my marriage certificate back to them and told me I had to either pick up the certificate or send an envelope with a stamp to them so they could send it to me. They said it is their policy. I cant drive over there due to time and distance so it costs me an extra $15.50 for a book of stamps and $7.62 for a box of envelopes to get this done for a certificate I already paid $33.95 for. I have never experienced such bad service for any product I have purchased and for a government agency this is quite embarrassing.
Oct 24th, 2023

I requested and paid $25 for my marriage certificate about a month ago, and I received an email on September 20th saying it had shipped and to be on the lookout. I checked my mailbox every day until I received a phone call on September 28th saying that my certificate couldnt be delivered to my mailbox and it was returned to their office. I have called them back four (4) times since then and have been sent to voicemail with no response back every time. I am going to have to figure out how to go in person because this is ridiculous.
Oct 7th, 2023

Service was good total time to get what I needed took approximately 20 minutes.
Jul 31st, 2023