CMS Roofing & Restoration

The two person team that I communicated with never made any progress in actually getting the work I needed done. When I asked them why no progress had been made they refused to accept personal responsibility and said that they wanted me to find another roofer because I was complaining too much. I called the office phone number to register a complaint with the management team, but I never received a phone call. I would avoid this company if you can. Service: Roof inspection
Jun 25th, 2023

Neil was terrible at communicating, I felt he could have cared less if he got my business. I would try to contact him and would never receive a response so I had to find another roofing company to take care of what has now taken 3 months because of the run around from Neil. Thanks for nothing Neil.
Jun 6th, 2023

After the big wind storm in March 2023 we scheduled several companies to come out and inspect our standing seam metal roof. CMS scheduled our appointment for a week later at 10am. That day I took off work to be home to meet them and waited an hour before calling to find out that they where they were. No answer, no answer, no answer, finally went back to work to make a little money for the day if I could. The next day they called me and asked if I wanted to schedule another appointment, never mentioning the fact they missed the first. Okay, so we still need the roof fixed, they dropped the ball, so I scheduled another appointment. They came to that and said I would receive the quote in the next day or two. 10 days later here I wait after numerous calls. Confidence is zero in their ability to perform a watertight installation system on my roof based upon their performance so far. Seriously, if you can't manage an appointment or a promise, how could I expect you to manage a 30K roof? Keep looking for a different contractor if you expect customer service, and this is even after cutting them some slack. Update: Justin called late afternoon and explained there was a communication breakdown between the inspector and us (where that breakdown occurred is still otherwise contended). After sharing his disappointment in my initial one star review, he defended the time his company did take with us, and further took the time to listen to our construction concerns of the damage to the roof rafter system. While he was not capable of repairing the rafter system or provide an estimate for our construction concerns without outside coordination of framers or contractors not on his staff, he did provide a rough written estimate of necessary work he thought his company could do. He sent the estimate close to midnight, so for that, I also appreciate his effort to remedy the negative process of our experience. I have upgraded a one star review to 3 star, leaving my opinion as "neutral" to help guide others. Service: Roof inspection
Apr 26th, 2023

The roofers brought a kid maybe 5 years old with them Because of no school. The owner got mad at me for being mad. My husband was outside watching the kid the whole time. Very unprofessional. .
Apr 25th, 2023

Service: Roof installation
Apr 19th, 2023