Joseph Subaru

Steve Tsuleff _{on Google}

Mar 31st, 2024

NO! This is not a sales pitch! I am a verified customer. If you are truly looking for a relaxed, hassle-free, and efficient buying experience of a new vehicle, look no further than Joseph Subaru in Florence, KY. When you arrive at the dealership, be sure to ask for Sales Consultant Scott Philbrook. He will take care of you throughout your whole buying experience.
My wife and I just purchased a 2024 Subaru Crosstrek from Scott in March, and we were thrilled with his kindness, politeness, and expertise. He got us into a vehicle that we wanted along with helping us achieve a monthly payment that worked for us. No pushy sales tactics. No forcing items on us we didnt want. No games. Just relevant and honest information about the vehicle, service department team and how much expertise they have, and dealership. Scott even did a thorough job explaining all the buttons and gadgets on the car.
I have to say that this was THE BEST experience myself and my wife have ever had buying a car at a dealership. Even the financing was painless. Everything we were signing was explained in detail, with again, no pushy or sneaky sales tactic. There were things we would have liked to purchase, but unfortunately, couldnt afford and that was OK.
When we left, we left feeling very good about our purchase because we were treated with respect and sincerity. If needed, I will purchase from this place again and Ill no doubt ask for Scott.
My Crosstrek continues to amaze me everyday I drive it. The safety features alone (lane assisting, bright LED lights, monitored cruise control, big display, all-wheel drive) is worth the price. I feel very safe and protected when driving. The vehicle also has a very smooth ride and is very comfortable to sit in. The gas mileage is a plus at 30+ MPG! and that's city + highway driving.
I am extremely happy with my purchase.
Steve T

Jennifer Moody _{on Google}

Mar 8th, 2024

Scott was my salesman and he worked with me to get a payment that I could afford and the car that I wanted. Great experience at Joseph Subaru!

Arlene Strup _{on Google}

Mar 18th, 2024

Last year I decided to purchase my final car. I had a Honda CRV that I really liked, but I refused to deal with Jeff Wyler so I decided on a Subaru Outback. I went to Joseph's & was blessed to get Gus Wade as my salesman. I gave him my list of what I wanted on the Outback. He informed me that to get what all I wanted that I needed to order the Touring model. I ordered it & love my car with all the amenities. Normally after buying a car the salesman isn't there to help with anything. Not Gus Wade or the Joseph's Subaru team. They bendover backwards to help. Recently I went out to my car, but it wouldn't start. I called AAA then texted my salesman, Gus, asking if I should have contacted Subaru roadside assistant. Then AAA arrived & informed me that my battery had a dead cell & if the car was turned off that it wouldn't start again. I decided to call Gus on a Sunday that was also a holiday weekend. He told me to meet him at the dealership & he gave me a loaner til they replaced my battery that was still under warranty. In the 1 1/2 year I've had my car, everyone I've dealt with at Joseph's has been extremely helpful & kind. I highly recommend Joseph's if you are looking for a car as they are still there for you even after the deal is done. This dealership appears to me as one you can trust not like so many other dealerships especially being a female on her own.

T C _{on Google}

Mar 15th, 2024

They added an unadvertised $5.45 "shop supplies" charge to my oil change and tire rotation service, which I was told is to cover the cost of their tools and such. No problem, maybe next time I can help cover the cost of the employees' social security and medicare taxes.
They also charged more than the actual sales tax in taxes (they seem to have based it on the price before discounts).
Dealer response in quotes below:
"this is a common practice for all service departments"
It may indeed be a common practice, and if it is, it is an unfortunate situation because that would mean all businesses feel pressure to likewise engage in that dishonest practice in order to remain competitive. The way out of such an unfortunate situation is for customers to hold businesses to account so that honest businesses are no longer penalized but rather vice versa.
"but slightly helps offset the cost of..."
That would perhaps be a reason to raise your prices to ensure that your costs are covered, but it is not a reason to advertise deceptively.
"You also failed to mention any appreciation for the near 33% coupon/discount"
The coupon is marketing. You do not get brownie points for your marketing strategy. And I would mention again the fact that advertising one price and charging a different, higher, price is at the crux of the issue.
"let alone the free initial oil change"
Providing a gift oil change after the purchase of a new car is a way to foster a positive perception, and it is true that the monetary value of that free oil change far exceeds that of the surprise fee at issue in this case. However, trust does not function like a piggy bank where one can make deposits and withdrawals based on monetary value, but rather it is based on consistency as it is easily lost and slow to be regained.