Clatos Refrigeration & AC Services

Sep 12th, 2021

Jun 28th, 2020

May 2nd, 2019

They are ripping customers off. Overcharging for service. Was charged 4x the price for the same service someone else quoted after, $80. We called them for our business. After our ice machine was down for a day. I called them. They came to my business next day. They cleaned the machine, and replaced a part on it. 1 day later they came back to check on it again to see if it was working. Spent 15 minutes. Then came the third day to see if it was working. They handed us a bill for $400. They charged $175 for the water inlet valve part which typically costs $25 online. I understand that they have to charge a markup. But even with a double markup it would be no less than $55 to $60. When I asked about the bill. They said we made multiple service calls and gave other excuses. After speaking to another HVAC contractor. We found out typically a ice machine cleaning service costs no less than $80, or $100 at the max. They overcharge customers. This is very disappointing. Don’t make the same mistake as me and get multiple estimates.
Mar 22nd, 2018