Popeyes Louisiana Kitchen

Apr 9th, 2024

Apr 1st, 2024

Ask for classic tenders and it never fails one or two are spicy out of the box. I don't understand why they can't get it right. On top of that more than once a tender has been under cooked and feels rubbery to the bite. Hit or miss for me. I only eat here out of convenience to my job. Also they can be very slow even with no other customers there.
Mar 30th, 2024

Tonight is the SECOND unpleasant experience we've had at Franklin KY Popeyes with the manager that was on duty tonight, 3/21/24, 7 PM. Here is our experience tonight... My wife went through the drive-thru and placed an order and specifically, clearly stated that she wanted a three-piece meal, dark meat thighs only, mashed potatoes and an extra biscuit. She received two legs and a thigh and no extra biscuit. She drove back around to the drive-thru honk the horn nobody came to the drive-thru so she drove to the window. The manager on duty came to the window and abruptly told her she ordered dark meat my wife was very angry and left without getting the order corrected by the manager that took the original order. This manager is rude, belligerent in nature, unprofessional and promotes a hostile environment. However the food that we received was good, but it was the wrong food and rude unprofessional unfriendly service. We would prefer not to do business at this Popeyes when he is on duty again. Today 4/30/24 2:30 PM the SAME manager is on duty. My order was taken wrong, inattentive, aloof cashier, manager gave me NO apology for the mistake. Upon correction I paid $3 MORE than I EVER HAVE for the SAME thing, large Red beans and rice and a regular drink. I paid...then after the correction from small rbr which was $7 I had to pay $3 MORE. THIS MANAGER IS ATROCIOUS RUDE INCONSIDERATE UNPLEASANT AS LONG AS HE'S HERE IM NOT COMING BACK. The other manager on duty, a woman, proceeded to give correction to the cashier in front of ME. I was embarrassed and she was too. WHERE IS THE PROPER TRAINING AND ATTITUDE FOR THE MANAGEMENT AND EMPLOYEES????!! IT'S SUPPOSED TO BE CUSTOMER SERVICE NOT CUSTOMER HASSLE!!!! RIDICULOUS when I was working I would have been FIRED for such poor consideration and work ethic. I think I'll just get a candy bar at Speedway next time!!!!!
Mar 30th, 2024

Fast service.
Mar 21st, 2024