Holston Gases Inc

Aug 17th, 2022

We have been asking for 6 weeks to have our propane tanks moved from our old location to our new location. I call 2 or 3 times a week. Brian, our rep, does not bother to return the call. We are not even given an estimated date. I'm sure the people at our old location are enjoying the propane in the tanks that we paid for. Very frustrating. 7/7/2021 Update. In response to my review, I was contacted by the regional manager, apologizing for the lack of communication and effort. The tanks were moved within days of his call. Although I am happy the tanks have finally been moved, I won't give a 5 star review due to the effort it took.
May 1st, 2022

I have called for over 3 weeks trying to get my large tank filled with propane and have been told that they have a ticket for it and someone one get to it. The lady answering the phone was not helpful and said she didnt know when and that I would just need to keep calling back. Now I am about to run out of propane, cant get them to come fill my tank and I pay to lease a tank from them. This company has really gone down hill and no one returns your calls and you cant get any answers. Stay clear and find another propane company who is reliable unless you want to run out of propane and freeze!
Apr 27th, 2022

The Lexington location has been nothing short of a joke. We have been trying since October to have a tank put in. We ran copper pipes. When I first called, I made sure they knew that and I was told it was not a problem just to replace the copper coming out of the house with black iron. We did it within the week to prepare for the tank. Someone was supposed to call me back with a price. Fast forward a month, no phone call. My husband calls back, again, tells them we have copper pipe and asks when theyre coming. The person couldnt even find our file asking for them to deliver a tank. Were told it will be within the next week or so. A couple weeks go by, no tank, no phone call. My husband calls yet again, this time he speaks to a manager. This manager (AGAIN) no problem with the copper as long as black iron is coming out of the house to hook up to the tank, we apologize for the delay, we will be out within the week. A week and a half goes by. Again, no tank and no phone call. We call one more time and only this time are we told that cant hook it up because its not full black iron. Four months and several phone calls later, theyve decided they cant do it. They were recommended to us by a friend who has the exact same hookup as we do, he had no issues with his copper line. With that, its safe to say we will not recommend Holston or be doing business with them. We will replace the copper with full black iron and work with Southern States (who can within the week in the rain and told us up front that they cant hook up to the copper coming from the house). If youre looking to waste your time, horrible customer service, and no phone call to relay information, youve found the right company.
Jun 11th, 2020

The last 5+ years I would have given them 5 stars. They were very reliable with fast delivery service for my 2-100 lb tanks used with a gas fireplace. However, when I called for a refill this past November, it took 6 weeks and 3 phone calls to get my empty tank exchanged for a full one. This same service had taken a week to 10 days at most, previously. They tell me, they have bought a new company and taken on several hundred new residential customers and they don't have any drivers available for the smaller tank deliveries, they are fazing out the smaller tanks and I should get a bigger tank they can fill with a hose truck, but, they can't schedule that until the spring, etc I called a week ago requesting a refill as my 2nd tank ran out very shortly after the last delivery, due to the 6 week delay, hope I get my refill in less time this go round.
Dec 8th, 2019