Fifth Third Mortgage - Micah Arthur

Do not bank with 5/3. In this branch employees do not know to navigate their own mobile app! Probably they are banking with other banks No wonder their review rating is 2,6!!!
May 26th, 2023

Worst banking experience!
Apr 2nd, 2023

Mar 12th, 2023

My mom and my stepfather are both from Ukraine and do not speak English. They went to this location to open an account. The lady who was a manager assisted them. She did not ask or offer them the code to get a bonus for opening an account. When I called her the other day and ask if she can apply the code to the account now, she said no and was very rude about it. She said the code needs to be presented at the time of the account opening. When I asked her why she didn't tell them about this opportunity and asked them if they had a code she said that they didn't ask and they were supposed to have the code with them when they walked in at the bank. Seriously? Isn't it your job to tell people about all the offers that you guys currently have? Anyway, when they went to another location and gave the code there they successfully applied it and he already got his bonus. So the manager at this location specifically choose not to apply the code because it obviously could have been done. She took advantage of the people from Ukraine who doesn't know life in America yet. I think she needs to be fired. Because she also talked to me very rude on a phone and hang up on me. She also put the phone number to the account wrong so I needed to go online and change the phone number online for them which made zelle put a block on it and not let us to use zelle for 30 days because of her.
Feb 22nd, 2023

Ok
Jan 20th, 2023