Ball & Ball Trucking

I mean, do I even really need to provide an explanation for my one star review? Just read the other ones and this'll make since.
Dec 6th, 2023

I called on Friday when ABF transferred my treadmill to Ball & Ball. He was unsure when he could get it to me as he didnt have much coming my way to group it up with. While I understand trying to group things up to save overhead, they were paid to deliver it regardless and I dont like the fact that it was held for that reason. Im a truck driver as well, so I do understand where their coming from. I agreed to give him till Wednesday, but since it was raining and he had something coming that direction the next day Thursday I said the next day would be fine. They delivered it when he said between 8-9am Thursday morning. Driver was friendly, and the dispatcher was friendly.
May 22nd, 2023

The worst customer service I've ever experienced. All the way from the phone conversations to delivery. I was told they would deliver my order to me if I gave a day notice. I received a call from the driver saying he was on his way, I asked who told him to deliver it today, he said he was told it needed to be delivered. My leg is broken and I just had surgery. My wife dealt with the driver who from the start was rude slamming boxes around then leaving the biggest box in my driveway.The driver said we weren't nice enough to him so he left it in the drive. I complained to dispatch, they said I was deranged for calling so much. I cancelled my order and contacted my credit card. I could go on with more, but the bottom line is, if you are going to ship something, Don't use Ball and Ball My wife used her phone to video some of his carrying on.Really
Aug 6th, 2023

Feb 27th, 2023

Driver called and stated he was on his way. After waiting over 2 hours I called their office and was told he was never on his way because his truck was too long I had stated on the call with the driver that if he couldnt fit around the building, there was a massive parking right out front and we have a forklift. The parking lot is around the size of 10 football fields The driver even gave me an ETA
Dec 19th, 2022