A Special Event Rental

Lex _{on Google}

Dec 7th, 2023

We rented a number of items from them for our wedding and we will never use them again. We spoke with them on multiple occasions both over the phone and in person to go over details and what items needed to go to what venue since the ceremony and reception were at different locations. We rented a tent for the ceremony as well, since it was outdoors and we wanted it just in case it rained. Every time we spoke with the lady, she would have to get back with us because she apparently does not know anything pertaining on how things are done there so would have to speak with the guy. The week of the wedding we called them for final details on drop off and pick up times and we were told that the items for the reception were not shown as needing to be delivered to a different location even though we had told them this several times and paid for delivery and set up already. They then informed us that they would either have to charge us another delivery fee or we could pick them up and set it up ourselves. The day of the wedding they were not only late to set up for the ceremony but the additional items we ordered for the arch was not included and the microphone and speaker were set up but was not tested and did not even work. We had to call them back and inform them that we were missing items and that the mic and speaker did not work, in which they informed us they rented out our arch items to someone else so we had to use other decorations for it. They also charged us full price ($800) for the tent even though we informed them they day before that we would not need it and no one had to set it up. Considering all of the mishaps and issues they gave us, you would think we could have at least received a partial refund for the tent that was not even used but they seem to only care about money, so naturally we were charged full price for something that never left their building.
The only reason I'm giving this company 2 stars is because the items we did receive, that worked, were nice but the couple that runs the business are unprofessional, unorganized and will do anything to get as much money out of you as possible. Our family members that were helping us set up were shocked at the whole situation and could not believe they were a professional business.

Rhonda Pearson _{on Google}

Sep 2nd, 2023

Always helpful and have everything you need!

Dream Riders of Kentucky, Inc _{on Google}

May 4th, 2023

Josh and his crew at Special Event Rental are professional, reliable and have wonderful products. The team that comes with Josh are very talented, efficient and easy to work with under all conditions. Thank you, Dream Riders of Kentucky

Debra Tyler _{on Google}

Jan 23rd, 2023

They have everything for wedding party or a Limousine. Stop by they are great.

Kimberly Dunn _{on Google}

Sep 1st, 2022

Highly recommend for wedding rentals. Very accommodating and super friendly.
Thx Krissy and Josh for making Audra and Logan Malcolm's wedding so beautiful.