Massey Services Pest Control

Apr 26th, 2024

Ms Yolanda Is The Best Pest Control Women I ever Met She Takes her Time and Do it The Right way ! She Takes Pride in her Job and it shows in her Work I Thank God for Her she Really Made a Bad situation Liveable She is the Best in her Field I never seen anybody Better May God Bless her Truly a Amazing Person She Treats you Like Family !
Jan 18th, 2024

Service (Yolanda) is great! Trying to navigate your webpage, find info on your autopay REALLY leaves a lot to be desired.
Dec 30th, 2023

Massey bought out my prior pest control company. Massey put on a good show at first, but their customer service declined. They started scheduling follow-up appointments on days I wasn't home and called to notify the day of the appt. The inside of my house stopped being treated and the one day I happened to be home for an appt I wasn't aware of, I had to call the technician to come back and treat the inside of my house. The inside of my garage and the front porch were infested with spider eggs that I have to end up treating myself due to lack of service that I paid on a quarterly basis. There were no updates on the $800 termite service I paid for either, I had several bate traps that ended up broken or missing due to not being set in the ground far enough. Needless to say, I didn't see a point in continuing my service. Massey was so desperate for their $89.00 (due to decline in business I presume) they had their General Manager, James Underwood call me/text me several times to collect when my card on file expired. When I informed him that I was too busy to keep calling in to complain about the service much less give them my updated card information so I could be further billed for their poor service, nothing was done to retain me as a customer except that I should have called to request for the inside of my house to be done. After explaining that I no longer want to do business to the General Manager, James Underwood I get rewarded with yet another bill for $89.00 and a letter threatening to send me off to collections, meanwhile I'm left to treat my own home to rid of the excessive amount of spiders that were left untreated by Massey "Services" INC. Upon further investigation, there have been other reports of people receiving the same poor service I have as well. The lack of customer service mirrors my own experience. Screen shot of yelp review attached.
Apr 19th, 2024

I bought a house in August of 2022 that came with a major pest issue. I used Terminix for a year, then Orkin, and all they did was treat the problem. I went as far as contacting LSU's Entomology Department to seek guidance. They explained I needed to seal up all the entry points into my house. I had no idea how to do this. When I was at my wits end, a friend suggested that Massey had helped someone they knew by locating the source of the issue. I immediately called, they were out the next day, identified the entry points, and sealed them. When that did not work, they went looking all over my house and found something in a small part of my "attic" but way too small to be considered an attic. They are now coming back to treat that part. They made a commitment to find the problem and solve it. Tyler Butler is the tech who found this issue, and I am beyond grateful.
Mar 9th, 2024