Sterling Automotive Group

It's been nearly 3 years since I been trying to get Kia to approve a recalled vehicle, not a vehicle I damaged. I went to the dealership at the beginning of the recall. The Service Manager, at the time, wanted to keep my vehicle overnight and perform a test. I informed him that I used my car as a work vehicle. He mentioned that it wasn't his problem. I did know that the vehicle was burning 4 qts. of oil every 1,000 miles. I attempted the same situation again and I was shut down again. It was the same answer. Time goes on and I have a vacation week. I drop the vehicle off the 3rd time and a new Service updated the Service Manager and he did find the information on the computer. I go check my mileage and it was a little over 100,000 miles. He asserted that the they could not perform anything because I was at the end of the warranty period. Now, I've spent money on extra repairs as a result of oil shooting out into the spark plug area. Currently, I have a dead vehicle that I am currently paying on. Thanks Kia
Feb 18th, 2024

Jan 16th, 2024

Ryan Gary , good salesman
Dec 13th, 2023

Got my car from here. Always great service, Ms Lauren always helps me get in and out fast every time!
Oct 19th, 2023

I was a standby, and I analyze things for future references, but what I notice, besides just going for yourself. Sales rep do their best to get you what you want, not the managers. Then managers talk about the customers. Yeah I'm good on y'all. You should not be spending your money with a company that's not operating to meet satisfaction always. Not whenever.. Plus, no diversity. I find it funny you got nothing but black folks working used cars. Just don't be blind people.
Oct 9th, 2023