Fast Pace Health Urgent Care - Moss Bluff, LA

Mar 11th, 2024

Mar 1st, 2024

I went in for a doctor visit over 3 weeks ago and they submitted an MRI for the wrong ankle. I couldn't reach the office for 2 weeks because the phone system was not working. I tried emailing but that didn't work either. I finally reached the office today and the worker attitude was "oh well those things happens". Very unprofessional and very uncaring. NO one there is professional. They all are just collecting a check and don't care about their customer service or their professionalism.
Feb 23rd, 2024

Christine that works at the front desk, I dont think she usually works at this specific urgent care but she was there today, Went above and beyond to help me figure out what insurance I had. I even left to call Medicaid and she called me back saying she figured it out before I even found their number. The check in kiosk was also not working and I applaud her for her patience with people who couldnt figure out how to do it online. What a genuinely just good person. Pay her more.
Feb 22nd, 2024

My experience was a rollercoaster ride, not because of the service but because I was in so much pain that I lashed out at the front receptionist. However, Grace handled herself so professionally and respectfully. The last few times that I went to UC, I normally sit in my car and wait for a phone call to be seen and the receptionist on duty would allow me to pay my copay after I have been seen so I dont have to make 2 trips inside. Today, I did the normal routine I have done in the past, I went to my car and waited to be called. I received a text asking me to come to the front desk, in which I replied asking if the Doc was ready to see me. The text back was informing me that I need to pay my copay and then I will be seen, I was in severe pain and didnt want to go through the hassle of getting up and walking around anymore than I have to. I texted back to explain how things were done previously but policy states that the clients must pay the copay before we are to be seen and I was unaware of it because this isnt how things were handled with me before and became enraged that I had to get up and walk while in pain and walked into the clinic aggressively and yelling to the front desk receptionist to see the supervisor. Grace calmly went to get the person in charged and they explained the policy about paying before being seen in which Grace tried to explain to me and I didnt listen. Once I settled down after a few minutes I realized my behavior was unacceptable and that Grace didnt deserve to be treated the way I had just shown by my actions and immediately apologized. I felt extremely embarrassed and a terrible human being to treat Grace the way I did when she was only doing her job and following the rules. Grace was extremely calm and polite and professional. I apologized many times while I was there and she accepted my apology and I was taken very well care of by the nurses and Doctor on call. However, to Grace, thank you
Mar 20th, 2024