Alford Motors

Mike Fligg _{on Google}

Apr 10th, 2024

Our family has bought two vehicles from the folks down at Alford Motors. Literally the single shining example of what a dealership should be. I've never seen a collective group of people like them, work in such a fluid and customer driven way. You will never find a better sales and service department anywhere near here. Our salesman was Kalob Hagan both times! Thanks Car-zan!

Jamie Foster _{on Google}

Apr 7th, 2024

Good experience

Code Blue _{on Google}

Apr 6th, 2024

We bought a 2017 F350 King Ranch late January 2024 sight unseen and this dealership arranged for delivery that we paid for. The first thing we noticed is that their delivery person drove here, 500 miles, with the front hubs locked in. It was dry pavement and perfect weather the entire trip so there was no reason for the front hubs to be locked in. I don't know if it was the delivery driver or a kindergarten mechanic employed by this dealership that locked in the hubs. The hub caps flew off in transit and delivery person was only able to retrieve one. The dealership said they would replace the hubcaps but mailed us 2 Ford hubcaps, not King Ranch like what was on the truck in the pictures at time of purchase. There is a difference. The top of the tailgate was missing on arrival and the tailgate latch was broke but the dealership did mail those parts to us. BEFORE PURCHASE my husband asked the salesperson if this truck had a 373 rear end as that is what we wanted. The salesperson confirmed it WAS a 373 rear end. Upon arrival, this truck has a 410 rear end. Several of the running lights from front to rear were inoperable on arrival. After changing several bulbs and still inoperable we determined that 2 different sets of plugs to power the lights were unplugged causing the running lights and reverse lights not to work. These are simple things that even the youngest of mechanics could have diagnosed & fixed so either 1. this truck received NO inspection upon arrival to this dealership or 2. their staff are completely incompetent. Also .... the staff insisted the title was in the glove box on arrival. It wasn't. After calling EVERY day for 50+ days to say the title was IN FACT NOT IN THE GLOVE BOX & the staff arguing to say it was we FINALLY received our title in the mail from the dealership. We were not able to drive this truck very much because we use the turnpike a lot. Our state recently closed all pay lanes and now it is plate pay only but we couldn't get our tag to get pike pass because the dealership didn't provide the title at time of purchase as agreed. The few times we have driven this truck it stays in limp mode and needs a complete new fuel system including injectors and fuel pump. It seems this dealership purposely did not include the title as stated in the initial purchase and took nearly the full 60 days the paper tag was in compliance so they could avoid the lemon law on this truck. I expected a better experience from this dealership. Buy here at your own risk.

tata _{on Google}

Apr 3rd, 2024

Miss Vicky was great. Very professional. Very knowledgeable. Thanks again.

William Roberts _{on Google}

Mar 24th, 2024

Great experience with Alfords service department every time. When I bring my vehicle in for service they start work immediately. The entire service crew have been a pleasure to deal with.