Ramada by Wyndham Shreveport Airport

Terrible people skills and very unprofessional talking about owners not staff. Rooms : 1/5 | Service : 1/5 | Location : 1/5 More
Feb 17th, 2023

Jan 19th, 2023

Jan 19th, 2023

Under construction, call first, should not be open for business until they are ready for people. No ice, everything shut down and off, once opened back up though, should be nice. Rooms : 1/5 | Service : 1/5 | Location : 1/5 More
Jan 18th, 2023

Book a room at this hotel only if you are willing to pay them without getting a room! We booked a room at this hotel by calling their central reservation line, secured it with credit card, when we went to check-in, we were told we don't have any rooms available! After few minutes, we were told, we can give you a room, it is on second floor. When we went into the room, it had: dirty bathroom (it was really dirty), heavy mold, very bad mold smell, ceiling panels were hanging, no TV, where TV is supposed to, there were open wires, no light, only light in the room was night light on night stand, the lobby also didn't have light. When we said, this is not inhabitable room, we were told "we are under renovation and this is only thing we have". Front desk had offered that same room to three other guests before us and each one had refused to stay in there (we saw them leave the hotel in frustration). We were told since they don't have room, they shall not charge us (of course not, right?). We were charged full amount on our credit card. When we called hotel to ask them why we were charged, manager rudely hung up on us. We filed complaint with Wyndham and they asked for our complete credit card statement, receipt from other hotel we stayed at. After providing those things, they didn't do anything! We called our credit card company to dispute the charge, in response, hotel gave refund and next day, reversed the refund!!! Credit card company closed the dispute saying hotel has provided credit. But, hotel had already reversed the credit by charging credit card again!! I am not sure how can they get an occupancy certificate for their rooms from city when their rooms are in such bad shape!!
Jan 25th, 2023