AAA Augusta Insurance and Member Services

I stopped by today to grab a couple of maps, as we are going to be traveling at some point this year. Even though we have GPS and other apps on our phones, I like paper maps. They also have some luggage available and travel accessories.
May 7th, 2023

Went this morning for a quick notary signature which we called prior to going. There were two notaries available who knew we were waiting. They continued to make phone called and ignored us for 40 minutes. We had to leave without a signature for a very important time sensative document. I will say the gentleman at the front desk was kind and ready. I guess getting new members is more important than taking care of current members. We wont be renewing.
Oct 26th, 2022

AAA Augusta is awesome. Every year they help me with my International driver's license. And fast mail return with it too!!
Jul 22nd, 2022

Renewed driver's license. Quick.
Feb 20th, 2022

24 hours of hell after arriving at St. Thomas and finding out that our family vacation was not booked for all inclusive even though that is what we requested and paid for. Taylor was our agent just like the other bad post from April of 2021. Neither Taylor or her supervisor Sara was admitting fault and only offered to pay for one dinner..... This trip was going to cost us an extra few thousand dollars which made me sick and in tears. Taylor's incompetence to admit she screwed up and not trying to rectify this for my family was incomprehensible. But for the fact that our son reached Portland, Maine AAA when calling to discuss for the 4th time I don't know how this would have ended. Thanks to Dilan and Rob for being so cordial and understanding and rectifying this nightmare so that we could actually enjoy the rest of our vacation. I will never use AAA in Augusta, Maine ever again for travel arraignments and would advise you all to stay clear of Taylor as an agent!
Apr 14th, 2022