JCPenney

Carlene Miller _{on Google}

Mar 26th, 2024

I looked on line for Levi jeans for my Husband. I found a pair at this store that were available for pick up for $48.65. I went to the store, found the jeans, went to check out where I was charged $69.99. When I asked the cashier she said online prices were different. I contacted Customer Service who told me to call the store and gave me the direct number. I called and was told to come back to the store for a Price Match Policy adjustment. I did. The same cashier who previously checked me out again said prices were different online. I asked for a refund. I was that rude customer. I requested a Manager. Andrew was the Manager who told me online prices and in store prices are TWO separate systems, and I was charged the appropriate price. Your Policy on Price Match is a farce!

Sean W _{on Google}

Mar 21st, 2024

Dude who worked there walked by me in the clothes and said he would give me fashion advice this is JCPENNYS i dont need fashion advice from you.

Linda Davis _{on Google}

Mar 17th, 2024

Hard to navigate and find the section you need. Employees are few and far between. JC Penney responded, saying I could go to their website to order! That's what I normally do, but I was in the area and thought it would be nice to shop in person...something I miss doing! So their answer doesn't work for my complaints.