Morong Falmouth Mazda

Vici was an abdolute gem of a salesman to work with. He was patient and let us test drive multiple trims as we zeroed in on the best one. I cannot recommend Vici enough. He made us very comfortable in the whole process and spent over an hour with us after the sale showing us all the ins and outs of the infotainment system and all the buttons. The dealership as a whole had quite limited inventory though.
Jul 8th, 2023

Has to be the worst experience we have ever had dealing with a parts department. They have gotten parts completely wrong 3 different times on the same vehicle when providing the Vin and year make and model with a diagram included. Has help up the customers vehicle an extra week. Stay away!
Jun 16th, 2023

Norma King is a wonderful salesperson. Very efficient and very friendly. We knew what we wanted when we came in and she moved everything along as fast as possible. She goes above and beyond to make you feel welcome and she is a real asset to the dealership. It was our first experience at Morong and we walked away very pleased with our new CX-50.
Apr 16th, 2023

Carmen was a fantastic saleswoman who went above and beyond trying to find a car that fit within my budget and would serve my needs. Although I did not end up buying this weekend, she was very thorough and personable and I can say with conviction that I'd be back when the time comes. Stellar team and an inviting atmosphere. I was happy to be there. Thanks, Morong!
Mar 25th, 2023

My first phone call with Morong Falmouth Mazdas Service Center was positive, but that was the last good interaction in my experience with this business. On Christmas Eve, my drivers side car window fell into the door frame and I called the Service Center at Morong Falmouth Mazda to bring my car in. The woman I spoke to said that they were very busy, but a technician could at least wrap the window and give it a brief look over to see how bad the damage was/how long it'd take to fix. I said that I completely understood they were booked for the holidays but appreciated the offer to wrap the window. I brought my car in later that week and waited while a service technician looked at it. Once they were finished, the Service Director notified me that when the window fell into the frame it broke the door regulator and motor, so it'd cost approx. $1100 in parts and labor to fix. Then he asked me to sign an agreement to start the work. I said if it was going to cost that much, I'd need to call my insurance to open a claim first since my deductible is only $500. The Service Directors expression changed from a smile to frustrated, and he told me that my policy likely won't cover the work since I hadn't gotten into an accident. Then he said that he doesnt even know whether they can have my car fixed in two days, two weeks, or two months because they are already so busy and still need to order my parts, so insurance will probably just slow it down more. I thanked the Service Director for having the car wrapped and said I'd need to take the car home for now to figure things out. The Service Director said okay that's fine and a technician would ring me out. I figured okay, Morong wrapped the window and diagnosed the problem, it only took a few minutes but that's still their labor and they dealt with broken glass, so I understand paying for it. Morong charged me $168 for the diagnostic test which seemed incredibly steep in comparison to the work done. I called my insurance provider and was assured that the broken window and related mechanical parts are covered by my policy. However, Geico told me that Morong Falmouth isn't in network so Id have to take my car elsewhere. Huh, perhaps thats why the Service Director at Morong advised me not to go through insurance? Anyways, GEICO booked an appointment with Key Collision on Forest Ave in Portland. Key Collision called me within two days to tell me my car was ready. When I asked what it'd cost, the technician said it'd be $337 because he had to replace both the glass itself and the regulator. The window replacement cost me $166, that means the actual window + labor cost me $2 less from Key than the DIAGNOSTIC TEST Morong charged to tell me my window was broken. Most importantly, I confirmed with the Key Collision technician that my window motor was completely fine and didnt need to be replaced. Morong Falmouth tried to pressure me into replacing parts that weren't even broken.
Jan 24th, 2023