Hamilton Marine Inc

Apr 7th, 2024

Apr 2nd, 2024

Jun 10th, 2023

Love this place.
Jan 27th, 2023

I can't believe how far you guys have fallen. I ordered 2 jackets on 9/27 for my deckhands on my lobster boat. Website said these guy cotten jackets were in stock .I gave the same information I have always given for shipping (name , address, credit card info) as I always do. 8 days later I ordered a bus heater for my boat and gave the same information. I received the heater 3 days later but still had not received the jackets. I called on 10/10 to inquire about my order and I has told it has placed on hold because of suspected fraud but they took the money out of my account. I was transferred to another woman to discuss this matter( she was very pleasant) and she said it was flagged as fraud and she will release it from that status. She then proceeded to tell me that the jackets will be released when they get it from the store. I asked when that would be because I ordered these on 9/27 and they are needed for my deckhands. She said she doesn't know. Why I wasn't sent an email or someone call and speak with me I have no idea. Why she wouldn't check on when it could be shipped to correct the problem on their end I have no idea. Such a sad state of affairs doing business has become! The job is filling and delivering the order not just taking the order and not worry about everything else. Like I said both women were very pleasant so I give them some credit. I have bought from Hamilton marine for many years and am seriously going to look elsewhere. I canceled my order and hopefully you will take this review into deep consideration going forward.
Sep 26th, 2023