University Credit Union - Headquarters

Will charge randomly higher late payments whenever they feel like it. Multiple late payments in a month. Gives the air they have no idea whats going on, and they get overwhelmed really easily despite the vast majority of their customer base being calm elderly folks. Probably get paid far too much for delivering sub-par banking services as well. Youre better off using a bank. Hold them accountable for the mistakes they *will* make in regards to your bank account, if youre poor, expect to be worse off using their services as they hit you with endless fees, including paper statement fees when youve enrolled for online banking.
Mar 16th, 2024

Do not use them, they are a scam they changed their policy and now they want to charge you a $10 fee just to pay your bill over the phone. when you contact customer service no one seems to care. Update, i called again today to see if they would waive their ridiculous fee i was told quote " we cant waive the fee, but if you download the app you can not pay a fee and you wont have to keep bugging us".... thats top notch customer service UCU, tell your customers they are bugging you. Terrible bank closing all accounts tomorrow.
Sep 22nd, 2023

Do beware that this bank does offer a variety of fees for their services. They have been good to work with though! There was only one time where I dealt with a very rude/apathetic call center manager, but that was very promptly corrected
Aug 7th, 2023

Great choice, wish I had joined years sooner
Apr 10th, 2023

Jul 29th, 2022