TownePlace Suites by Marriott Portland Airport ME

Katie Lauver _{on Google}

Mar 6th, 2024

Just stayed for a quick night out in Portland. No issues. I have a few preferences on my account and even requested an early check in. Unfortunately none were recognized. Not holding that against the overall review though.

Michael Sharitt _{on Google}

Mar 3rd, 2024

TownePlace Suites is I'm an excellent location and provides excellent service. The breakfast and rooms were top notch at a decent price.

Lesslie Pento _{on Google}

Mar 7th, 2024

if i could do half a star- i would-
We booked the hotel for 4 nights for an employee working a job- he stayed 1 night and then had to check out early in the morning on the 2nd day- ( before check out time) - I called the hotel and spoke to the front desk manager and asked her specifically, are we able to get a refund on the unused nights - ( as they do not say the room in non refundable anywhere on their site nor on any 3rd party booking site- ) the front desk manager said yes, he did check out after 1 night and we can refund the unused nights, just call expedia to have them call us and we will approve the refund. I did just that, as we typically have had to do sometimes and Expedia has tried to get the hotel to approve this refund, yet the manager at the front desk keeps telling them no I am not approving a refund on the unused nights- So they really just double dipped and booked the room again for someone else I am sure and are also keeping the money we paid and did not stay for- I could see maybe a cancellation fee of some kind or a 1 night extra fee - however, to lie to me and say yes we will refund and also not advertise anywhere that cancellations are completely non refundable is quite the scheme- As most hotels will specify "Cancellations or Early Check outs are subject to a fee of xyz, or are Non Refundable- which we then would stay away from and not book there as we know our employees whom we are booking hotel rooms for, move around job tot job a lot and possibly may need to check out before our specified & pre paid check out date - we have had to in the past cancel a room or change the check out date and never have we had a hotel lie and say they will approve a refund on unused nights, and then turn around and just say no we are not going to actually. Expedia always advertises on their hotel rooms with the hotels whether or not there is a fee, or whether or not they have No Refund Policy, in bold red letters - we stay away from these hotels as we highly understand the nature of our employees business moving job to job- ( just don't like when someone says they will do one thing and then they do the complete opposite- and Hotels who like to double dip and get paid twice for 1 room for 3 nights (nevermind for just 1 night) without clearly advertising that anywhere for the guests to see Before booking a room - that is a scam - a for sure scam!
Noteworthy details: do not book ahead if you think you may need to leave early as they will not refund you what so ever, no matter what the website says or doesn't say

Dennis _{on Google}

Feb 27th, 2024

Walkability: About a 10-15 minute from the Maine Mall area