Banana Republic

D _{on Google}

Jan 18th, 2023

The District Manager needs to intervene in this store ASAP! There is a man who works in this store who is middle aged who followed my poor mother so closely around the store that she felt like he was going to assault her. My mother is nearly 60, a God fearing woman, and wouldn't hurt a fly. She had just finished a 10 hour shift, picked me up from Boston Logan, and brought us home to Maine and wanted to buy me something for my birthday.
Instead, what we encountered was a domineering man who towered over my mother and instead of helping her, just watched her struggle to reach the garments on the rack. Eventually, I felt something was off and stopped shopping and started to watch the interaction, or the hyper-fixation, this man had on my mother to the point where she was on one side of the rack and this employee was on the other staring at her.
Now, Banana Republic may be a nice store in Maine, but we have shopped at far nicer brands than BR. Our expectations weren't high, but what we didn't expect was the borderline stalking this employee would begin when we walked in the door.

Ziru Li _{on Google}

Oct 26th, 2022

I ordered a coat online and found the size is too big for me, so I stopped this store in Maine Mall to try to change the item. There were two cashier ladies free, but they neglected me for about 5 mins. It was awkward and embarrassing because they realized I stood in front of them and need help. They glanced me for a few times, but did not provide any service until I almost lost my patience. The attitude was so arrogant and careless! As a customer for years, I had never experienced such horrible service. Wont go this store again!

adia ameswright _{on Google}

Jul 13th, 2022

Took my moms sweater from her hands after she got out the changing room and lost it. she was very excited about the purchase but the staff is snotty and careless. chic clothing but terrible and clumsy staff.

Justified James _{on Google}

Apr 22nd, 2022

Excellent service