Sheehy Lexus of Annapolis Service & Parts Department

Typically the service at this dealership is excellent, until my most recent visit. Communication was good, I was kept up to date with the service. I agreed to the recommendations made and the work was done. I was notified that the work was complete and to pay the invoice. When I went to pick up my car, they could not locate my keys. They LOST my key. How does that happen? Being told the work is done, to pay the bill, take time from work and when I inquired about how they could have possibly lost a key, I was met with a "well, it happens" attitude. When I pushed further, I was told by the service manager Jason he would make sure who ever misplaced the keys would be "fired". Ridiculous. He said it in a way to make me feel like I was being difficult by asking for a reasonable explanation as to how that could happen, how may people operated the car, etc. That's being difficult? I was told it had happened before so you would think there would be safe guards in place. So after taking time from work to pick up my vehicle, I had to leave without my car. Yes, they did provide a loaner and it was appreciated. But it does not negate the fact that there is a flaw in how they keep track of who is in customers vehicles. Hopefully they will implement better practices so this does not happen again.
Mar 25th, 2024

Ask for Yasir. He's top-notch. The service is amazing. Lexus is the way to go.
Jan 28th, 2024

Dec 6th, 2023

Great service.
Nov 16th, 2023

Sep 10th, 2023