Edible Arrangements

The most red tape to get an online order.
Feb 13th, 2024

I understand them being closed because of the weather on the day of my event. What I don't appreciate is the manager Kevin's rude, smug attitude. He called me early this morning regarding my order, I told him I would need to call him back after speaking with my supervisor as she may just want a refund. The condescending tone he gave me was unnecessary. I called him back after speaking with my supervisor, told him I only needed a part of the order. He again gives me this tone as if I am in the wrong, stating "You need to call the store directly because I am not there, they will have to cancel your original order and you will need to place a new one." Terrible customer service skills, never an apology for having to be closed and leaving me with nothing for my event. They NEVER have to worry about Johns Hopkins University Bloomberg School of Public Health ordering anything from them ever again.
Jan 31st, 2024

Horrible Service
Dec 4th, 2023

I clicked on within a hour delivery for my daughters birthday! Placed my order and noticed it wasnt going to be there on time, so I called and a young lady answered informed me that I clicked on the wrong thing. She had a really bad attitude. I asked for a refund she hung up. I called back and ask was there a manager there, she nonchalantly said nope and the owner is Kevin but she cant give me his information and hung up again. Whoever she is, she need not to be in customer service at all!! I wouldnt want someone like that handling my business
Oct 13th, 2023

My granddaughter saw the advertisement for caramel apples. Went inside (9/11/23), was barely greeted by the person sitting at the front desk. They seemed to be occupied by something on the counter in front of them. I asked if all they had available was in the display case, she answered as if I was disturbing her. I stepped towards the counter to see what was so important, she was on her phone -_- I guess her phone was more important than customer service.
Oct 8th, 2023