Magic Benz services Usa llc

Alyanna Brown _{on Google}

Apr 10th, 2024

Magic Benz has been my preferred car service center since purchasing my car in 2018. They are always efficient, detailed, and friendly, while taking the best car of my vehicle!

Alvena D. Winestock _{on Google}

Mar 1st, 2024

This company is a scam.. u took my car their and was given a list of things needed after waiting 4 hours. When I ask for an itemized print out so that I could make a decision on which one to do frist, I was told that this is not something they. What mercedes authorized mechanic shop doesn't offer this. Once I REQUESTED it THE .manager became rude. He that people like me ask for this information. When I asked him what that meant. HE SAID PEOPLE LIKE YOU WITH MO MONEY. IM A BLACK WOMAN WHO HAS Been driving a benz for over 20 years . I will never go there again. .

Fareed Singletary _{on Google}

Feb 21st, 2024

I am very particular when it comes to where I have my car serviced. I found Magic Benz Services to be very knowledgeable when it comes to my car.
They are trustworthy and their prices are fair and the customer service is excellent. They are great alternative to taking my older model Mercedes to the dealership with better prices.

Samuel Owusu _{on Google}

Feb 4th, 2024

Always a pleasure

O L _{on Google}

Mar 18th, 2024

I like the technical side of service but the customer service part needs work. My E350 came in for Service update. Two weeks later I receive an email with recommended list of work. One item that caught my eye was a low air pressure which I think should've been a given for just filling up the tire to recommended level. Why list? And if it was something more important, a better explanation might be in order.
The power steering for my E320 was bad so I made an appt. I had to cancel a Tues appt and called Monday afternoon. I don't know who I spoke with but they rescheduled me for Fri. I called Fri am to let them know the car was being towed and they didn't have a record of an appt. I didn't get it looked at until Monday after I called several times to assess the status. In hindsight I recognize I should've checked Thurs to confirm. In my opinion, the customer service should've gotten a status of every auto in the shop and have a rolling status of each car with an estimated service complete date. It would help customer service and elevate the shop's reputation for service as well as to remove the customer stress of not knowing the status. Not every service event is a same-day complete project.