Howard Insurance

Howard definitely won the 'fastest way to lose business' award. I am insured with Erie Insurance and wanted to explore the possibility of switching agents. I researched local agents, found a couple possibilities and decided to call Howard first. I got the receptionist, explained my situation and was told that an agent wasn't available but would call later. I got busy with work and it was the only call I made. A few hours later, the Howard agent hadn't called back....instead I get a call from my current insurance agent who said she had heard that I was unhappy and looking to switch agents. Without disclosing this to me or getting my permission and based solely on an exploratory call to a receptionist, Howard seems to have contacted my current agent to discuss my account. My relationship with my existing insurance agent certainly wasn't Howard's business. I felt like my trust was violated and called Howard for an explanation. I STILL couldn't get the agent to come to the phone but the receptionist explained that they have to disclose when an Erie customer switches agents. I noted that I made a brief, exploratory call and the possibility of calling my current agent was never disclosed to me. The receptionist said she'd have the agent call me to discuss the situation. Days later, he still hasn't called. Trust is pretty fundamental to the agent/customer relationship and literally their first move was to betray my trust. I've never experienced such an epic fail right out of the gate by a company.
Feb 26th, 2022

The folks at Howard have always found solid home and auto insurance deals for me. They have been responsive to my individual needs, are always easy to deal with, and are very knowledgeable.
Jan 25th, 2022

Jul 22nd, 2020

Caring, accessible, and efficient. What strikes me as exceptional service is, to the Howard Agency, the minimum acceptable behavior.
Jan 14th, 2020

Nov 13th, 2019